Customer Success Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Customer Success Team sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn.

• Expertly manage a portfolio of accounts, developing relationships, managing stakeholders and identifying advocates
• Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales and Solutions
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do
• Work with our marketing department to ensure client communication is timely and targeted
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities

This is a remote position. A remote position does not require job duties to be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

• Broad understanding of International Payments, FX and Banking and knowledge of card ecosystem
• Comfortable managing relationships internally and externally at all levels of the organisation
• Comfortable in a fast-paced, agile and collaborative environment
• Tools: Salesforce, Gainsight, Zendesk, Trello, Tableau (or similar)
• Data analytics

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.