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Form of work
SalaryIn this role you will be tasked to deliver outstanding customer service and support to customers, going beyond meeting their needs to exceed expectations. This role involves building and nurturing long-term customer relationships by understanding their unique challenges and goals. Exceptional communication skills, effective problem-solving abilities, and a customer-centric approach are crucial in ensuring not only high customer satisfaction, but also in identifying and nurturing growth opportunities.
Main Duties
- Building solid relationships and providing excellent customer service both onsite and remotely.
- Composing and conducting customer interviews to solidify relationships and promote growth.
- Recommending and advising ways of improving client satisfaction to the business.
- Identifying and communicating customer needs to always ensure total customer satisfaction.
- Resolving customer issues and concerns promptly.
- Reviewing company practices to ensure maximum value is delivered to customer base.
- Identify potential opportunities, ensuring leads are passed to the sales team to convert.
- Maintaining accurate records of customer interactions, enquires and resolutions in the Customer Relationship Management system (CRM).
- Staying updated on product knowledge and company policies to educate and inform customers.
- Actively encourage distributors to place orders through the e-commerce website.
- Overseeing CRM system to ensure effective operation throughout the business.
- Promoting and sharing best practice, working with internal departments to ensure company meets customers’ expectations.
Skills and Knowledge
- 3 years in a similar role.
- Use of Microsoft Excel, Word, SharePoint, Business Dynamics, Dynamics 365 and PowerBI.
- Strong verbal and written communication skills, with the ability to convey information clearly, professionally, and courteously.
- Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
- Empathy and patience when dealing with customer concerns, demonstrating a customer centric approach.
- Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively.
- Forward thinking and proactive.
- Ability to keep calm under pressure.
- Ability to adapt to changing priorities and work well in a fast-paced environment.
- Positive attitude, resilience, and a strong commitment to building robust customer relationships.
