Customer Success Manager

Customer Success Manager Role

Leading company with continued growth have a new opportunity for an organised and self-motivated Customer Success Manager to join their team based in their stunning offices in the Bishops Stortford area.

The "Customer Success" role

The ideal candidate will have a focus on customer relationships.

Maintaining relationships with returning customers,

Ensuring overall customer satisfaction.

• Develop and maintain strong relationships with existing and potential customers
• Communicate with returning customers, understand their needs, provide solutions.
• Prepare customer quotations, then follow up to determine if the quotes are won or lost and understand the reasons why.
• Monitor and analyse customer feedback and suggest improvements to enhance the customer experience.
• Prepare regular reports on customer interactions, business development activities, and quotation outcomes.
• Stay updated with industry trends and competitor activities to identify new opportunities.
• Pro-actively seek new business opportunities and generate leads through various channels.

"Customer" Success requirements

• Proven experience in a customer service role, account management, or business development role.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Highly organised with strong attention to detail.
• Self-motivated and driven to achieve targets.
• Proficiency in CRM software and Microsoft Office Suite.

NEXT Step

If you are interested in the role of Customer Success Manager, please send your cv application to us asap. Please be aware that we are receiving a high volume of applications at this time. If you are successful to the next stage, you will be contacted within five working days. By applying for this role, you are agreeing to Newman Personnel representing your CV

Job Type: Full-time

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company pension
• On-site parking

Experience:

• Account management: 1 year (preferred)
• Customer Service: 4 years (preferred)

Work Location: In person

Reference ID: NP4260