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Form of work
SalaryWhy LBR?
An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.
Law Business Research has been shortlisted for the ‘Best Mental Wellbeing Initiative’ in the 2022 Great British Workplace Wellbeing Series. We take mental wellbeing very seriously and we remain committed to creating a positive workplace for all our employees.
We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability
We also take our place in this world of ours very seriously and engage in a wide variety of charitable and community based initiatives. We work extensively with Swawou School in Sierra Leone, which we established to provide education for 120 girls, and on an ongoing basis we underwrite the school’s costs.
What will you do?
With at least four years in a proactive Customer Success role and a sound understanding of the importance of a data in monitoring customer health you will be responsible for the:
- timely achievement of customer touch points for a subset of customers and for that of your team, and
- line management and coaching of a small team of Customer Success and service professionals.
Customer Success is at the heart of our organisation you will work closely with our Account Management and Business Development teams to drive our renewal rates by volume and value. This role will require you to think strategically and work with others in the commercial team to share knowledge, oversee projects and propose changes to our working practices.
You will have a keen attention to detail, enjoy organising and networking so that you can:
- Grow a network of contacts in the market,
- Adapt to emerging priorities, handling several projects at one time,
- Update CRM and internal systems accurately, and
- Communicate and collaborate with stakeholders.
Who are we looking for?
Our Customer teams are on a mission to put the customer at the heart of LBR, we know that delivering an excellent customer experience is key to driving retention rates and renewals for our products.
You will have a passion for talking to customers - you understand how to uncover customer goals and business strategy in order to drive their adoption of and engagement with a product.
The successful candidate will be:
You will have a passion for talking to customers - you understand how to uncover customer goals and business strategy in order to drive their adoption of and engagement with a product.
The successful candidate will be:
- Energized by working collaboratively to evolve and optimize customer experience
- A problem solver, self-motivated and driven,
- A clear communicator, comfortable communicating with stakeholders at all levels on the phone and by email,
- Interested in learning - curious, and comfortable asking questions,
- Empathetic, able to connect with customers in a genuine way,
- A solid teammate - able to work unsupervised or collaborate as appropriate
- Interested in coaching and developing a team.
Benefits
Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:
Start of employment:
- Eye Care
- Employee Assistance Programme
- A day off for your birthday
After 3 months employment:
- Pension (4% employer contribution and 4% employee contribution)
- Cycle to Work scheme
- Season ticket loan
- £350 annual wellbeing allowance to contribute to gym membership & fitness classes
After 4 months and 1 year's service:
- Life assurance after 4 months
- Private healthcare after 1 years’ service
Additional Perks:
- Company socials e.g., Christmas and Summer parties
- Access to Employee Affinity Networks
- Mentoring scheme
- Volunteering Day
- Mortgage Advice
