Customer Success Trainer

SF Recruitment are working with a great business in Derby who are seeking a Customer Success Trainer to Join their dynamic team on a full time, permanent basis. You'll play a crucial role in facilitating the learning and development of our key accounts on various systems and software. You will provide exceptional customer service and a fantastic training experience for some of our clients biggest key accounts across the UK. This is a full time, permanent opportunity based in Little Eaton, Derbyshire and paying up to £25,000 with fantastic development and career progression opportunities.
Key Responsibilities:
- Develop comprehensive training programs and materials tailored to different levels of expertise and learning styles.
- Conduct engaging and interactive training sessions, both in-person and virtually, to educate our customers on the functionalities and best practices of our systems.
- Collaborate with subject matter experts and stakeholders to ensure accuracy and relevance of training content.
- Evaluate training effectiveness through assessments and feedback mechanisms, and continuously iterate on training approaches to improve learning outcomes.
- Provide one-on-one support and guidance to employees as they navigate through system-related challenges or questions.
- Stay updated on the latest features and updates of our systems to incorporate relevant information into training materials and sessions.
- Assist in the onboarding process of new hires by delivering system training modules as part of their orientation.
- Keep in touch with key accounts regarding new system updates/changes.
Skills required:
- Proven experience in conducting training sessions, preferably in a corporate setting.
- Strong proficiency in various systems and software applications, with the ability to quickly learn and adapt to new technologies.
- Excellent communication and presentation skills, with the ability to convey complex technical concepts in a clear and understandable manner.
- Detail-oriented with a passion for providing exceptional learning experiences to others.
- Ability to work independently as well as collaboratively in a fast-paced environment.
- Sociable and outgoing personality
- Proven customer service/account management experience
Join us in empowering our team members with the knowledge and skills they need to succeed in utilizing our systems efficiently and effectively. Apply now and be a part of our mission to drive innovation through continuous learning and development.