Customer Support Administrator

Our fantastic client, a successful, innovative and growing business in Oxford, are looking to add a Customer Support Advisor to join their validations team.
You will be tasked to several cases per day, reading through the questionnaires and ensuring all the information is accurate. We are therefore looking for a candidate with a keen eye for details and demonstrable administration and customer services experience.
Benefits for this role include:
- 25 days holiday + bank holidays
- Performance related bonus
- Compassionate leave
- Flexible working (Hybrid)
- Social Events
- Free parking
- Flexi Fridays!
Responsibilities will include:
- Review online questionnaire and validate information received
- Verify financial documents to ensure all information is accurate and in line with company guidelines
- Contact customers to guide them through any queries related to the questionnaire
- Accurately log and update customer records on the company CRM
- Participate in team meetings in efforts to streamline processes
- Build relationships with your customers offering support and guidance where necessary
If you hold a degree qualification, this would be advantageous. However, attention to detail is key to success in the role.
This is a full time hybrid role, with 2 days in the office and 3 days working from home.
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For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.
We wish you the best of luck in your job search!