AddressMore Than Just A Job.
Are you passionate about making a difference and want to join a commercial organisation with a social purpose?
Do you also want to work in an exciting, start-up environment where you will have the opportunity to help shape the company culture, be challenged, learn new skills and innovate?
If the answer is yes, we would love to hear from you.
As part of a new government initiative, we are working with employers, local government and other partners to deliver tailored support for individuals across several parts of the UK.
Our mission is to deliver a thoughtful, effective and commercial approach to helping individuals create better lives for themselves and their local communities, through work.
About The Role
We are looking for enthusiastic, people focused Customer Support Advisors, with excellent communication skills and a high-level understanding of digital applications to join our team as we rapidly grow.
First impressions count and you will be the very first person our customers speak with. You will be speaking with a diverse range of customers, helping them to understand more about our scheme and what they can expect from us, and getting them set up to succeed on our scheme.
You will be dynamic, flexible in your approach, as well as dedicated to delivering excellent support and solving customer challenges in the most effective way possible.
Ambitious candidates who demonstrate the ability to learn quickly will have the opportunity to be fast tracked and progress with full training, on to the use of specialist digital applications and key processes.
As part of a start-up organisation, you can expect to have a broad remit and plenty of opportunity to take on additional responsibility to the following core responsibilities:
- Communicate with customers through inbound/outbound calls, chats, and emails.
- Follow company procedure on customer responses.
- Maintain a friendly, polite and professional manner at all times.
- Promote on-line digital applications to customers.
- Ensure the timely and accurate recording of information through online service portals.
- Juggle multiple customer situations effectively.
Skills, Qualifications & Experience Required
- Strong communication skills, a sympathetic telephone manner.
- Passionate about providing high quality customer focused services.
- Able to quickly identify problems, think flexibly and resolve issues.
- Some experience of working in a customer facing environment would be beneficial.
- Excellent administration, IT, and organisational skills with good experience of using MS office software.
- Comfortable working in a start-up environment, where there is a need to be both creative, pragmatic and to sometimes wear different hats.
- Enthusiasm to get the job done well and progress.
Additional Information
We value the dedication and commitment of our employees by rewarding them with market leading pay and benefits.
In addition, Jobs 22 provides comprehensive training, mentoring and the opportunity for progression in a new, exciting and vibrant organisation. Flexible working is also supported across the organisation.
The Application Process
If you would like to be considered for this role, please ensure your CV is accompanied by a covering letter (explaining your interest in the role and Jobs 22) when applying.
At Jobs 22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
