Customer Support Assistant

We are delighted to be working alongside our fast growing, award winning and very successful client as they seek to recruit an additional Customer Service Support Assistant to join their friendly, busy and growing teams. This role is available due to continuing strong business levels.

Customer Services Support Assistant

Full time permanent role - opportunity to work up to 50/50 home / office based once successfully passed probationary period

Mon - Fri standard office hours - 40 hours per week. 0900-1800. No evenings or weekends!!

East Grinstead based - Plenty of free parking on site for staff. Around 25 minute walk from nearest mainline station. Buses available from nearest station to office location.

Salary: £23160 plus exceptionally good staff benefits, along with social events and annual staff party

Full training will be provided.

This is an excellent opportunity to join a first class company who offer superb long term career opportunities.

The role

This role is to provide support to the Account Executives, to ensure the smooth running of the department and first-class client services. To be responsible for all aspects of customer management and to ensure clients are informed of any issues effecting delivery of their shipments.

Responsible for full ownership of support processes to include booking collections, telephone and email support.

This role will provide you with career progression as well as the chance to grow and learn within the business.

Duties and responsibilities:

• Ensuring that customers fully informed of any issues affecting their delivery, including liaising with carriers and colleagues to resolve any issues
• Ensuring all correspondence is correctly noted on in house systems
• Booking and tracking collections through to completion
• Providing accurate import clearance instructions to carriers so shipments are cleared in line with client requirements
• Ensuring all queries and enquiries receive prompt response and clients are kept up to date at all times
• Assisting the Account Executives with ad hoc tasks as required

Skills, experience and competencies required:

• Confident dealing with high volumes of email / admin queries each day - full training will be given
• Able to prioritise and manage your own time with the ability to work to deadlines ensuring that all tasks are completed in a timely manner
• Able to work to a high degree of accuracy as you will be required to deliver accurate information to clients in an easily understandable manner
• Willing to learn new processes and procedures and able to grasp new systems following training
• Good computer skills, particularly in Word and Excel
• Clear communication skills both verbal and written

Please apply now for more information and for immediate consideration for the role. Short listing will take place soon. Don't miss out on this exciting opportunity to join this first class and highly reputable business.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.