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Form of work
Salary Fantastic opportunity to join a successful manufacturing business based close to Newmarket. Within this role you will be responsible for providing support to the sales team with after sales customer requests.
Duties will include:
* Processing orders
* Participating in internal and external meetings when requested
* Producing credit notes for spares returns and warranty items
* Update and maintain databases
* Ensure admin tasks are completed correctly and promptly
* Relationship building
* Report any issues back to the engineering and service departments to aid in the development of the company’s products and systems.
* Producing reports when required for the after sales manager
* Provide a full support service to both the UK and Export sales teams
* If requested attend national and international exhibitions, setting up the stands and making the display presentable
* Attending company visits
* Providing out of hours phone support (every third week on a rota basis)
Experience/skills required:
* After sales customer experience
* Previous engineering experience would be highly advantageous but is not essential
* Excellent communication skills
* Able to work closely with other team members to resolve customer issues
* Good organisational skills
* Able to work in a team
* Be proactive and reactive
* Able to work to deadlines
* Problem solving skills
* Proficient in MS Word, Excel and Outlook
Hours of work:
08.00am – 17.00pm, 40 hours per week
Benefits:
31 days holiday including bank holidays , Xmas shutdown, Health Insurance, Uniform, excellent training.
If you have not received a response within 5 working days, unfortunately your application has been unsuccessful. Xpert Resourcing Ltd is acting as an Employment Agency for this Permanent vacancy
