Customer Support Controls Engineer

The company is a leading global systems integrator for intralogistics solutions, a foundation-based company, that focuses on growing together. They have a great opportunity for a Customer Support Controls Engineer. The primary purpose of the role is to supply our Northern Europe customers with a quality technical hotline service. Ensure all requests are logged within the ticket system, ownership is taken until closure and a professional service is provided at all times.

Responsibilities:

• To provide 24hr - 7 day cover on a rotated shift pattern
• To provide professional telephone support to customers both internal and external
• To provide professional on line software support for PLC
• To manage the hotline ticket system for IT, Facilities and Controls
• To manage the support process on an integrated basis.
• To work on ongoing issues to reduce the volume of calls.
• To provide effective communication to senior management and support colleagues.
• To maintain support desk documentation.
• To monitor trends and action plans to prevent issue escalation.
• To follow through and own issues raised by yourself, if not resolved.
• To escalate problems to the next support level where required and continue to manage the problem until resolved.
• To review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
• To undertake testing of WCS modules in support of the WCS team when required

Requirements:

• Extensive Control system experience / knowledge (PLC, IT, Drives, Networks) E
• Materials handling / Automation D
• Experience of IT systems support D
• Experience dealing directly with customers / end users D
• Excellent communications skills E
• Ability to work as part of a team E
• Flexible to travel throughout TGW NE as required E
• Electrical Qualification to HNC Level D

Reasons why you should apply:

• Competitive salary
• Career development
• Comprehensive benefits
• Pension contribution
• Life Assurance

How to Apply:

For more information on the role, or an informal discussion regarding opportunities we have available, please contact Zuzanna Szelest at (url removed)

Why work with Proactive?

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Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.