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Form of work
SalaryThis is a fantastic opportunity to become part of a small team for one of the UK's leading sports equipment providers. If you have a passion for sport, we want to hear from you!
The successful candidate will be responsible for supporting the Office Manager with all aspects of internal sales and customer operations. The main aim for this role is to deliver an outstanding level of customer service to our loyal customer base. This is an office-based role within a small but efficient team who work collaboratively to achieve the business target-driven customer experience goals. Hours: Monday - Friday (8:00 am - 5:00 pm) closed bank holidays
The Important bit!
- Salary: 28,000 + Annual Bonus (DOE)
- 37.5 hours per week (1 hour for lunch) Mon Fri 08 00)
- 28 days holiday (inc. Bank Holidays)
- Continual training and development/support
- Friendly and collaborative working environment
- Opportunities for career progression
Key Responsibilities
- Engaging with clients and delivering high-quality service via phone or email
- Raising quotes in our IT systems for new and existing customers
- Investigating and resolving customer complaints and queries
- Maintaining and building strong colleague and client relationships
- Servicing our profile on key supplier portals
- Speaking to and building relationships with our suppliers
- Chasing suppliers for product lead times
- Ensuring IT systems are up to date and maintained
- Proactively keep on top of incoming customer emails/orders and follow up (where required) is actioned
Key Skills
- Keen attention to detail
- Strong verbal and administrative skills with experience in all Microsoft Office applications
- Ability to work independently or in a team environment with troubleshooting and problem-solving skills
- Motivated and practical individual
- Work well in a team environment
- The ability to work under pressure and to deadlines
- Experience in a sales/customer service environment
- Eagerness to learn and develop
- Excellent time management
- Competitive nature
