Customer Support Engineer

Job Ttitle: Customer Service Engineer 

Location: Milton Keynes

Salary: Competitive 

Contract Type: Permanent

Our client, a market-leading engineering and manufacturing business located in the Milton Keynes area, is looking for a Customer Support Engineer, either mechanical or electrical bias, to join their engineering team in a permanent position. 

Key Responsibilities:

• Support for customer questions via phone and e-mail.
• Process requests for special products and variations.
• Analyse, check and report writing on customer product returns.
• New product development proposal activity.
• Market and competitor product analysis & understanding.
• Supporting sales force with customer visits and application development.
• Product management including training, new product introduction and supersession of discontinued product ranges.

Essential Education, Skills and Experience:  

• Degree, HNC or HND in Electrical Engineering or related discipline.
• Able to communicate proficiently via telephone and email with both internal and external customers.
• A methodical problem solver who is logical, organised and able to keep clear comprehensive records.    
• Ability to clearly and effectively present technical subjects, face-to-face and via webinar.
• Experience working within an Engineering environment.
• Hands-on testing and diagnostic experience.
• Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines.

Desirable Experience:

• Hands-on testing and diagnostic experience.
• Automation systems or system design experience.
• Previous experience or working within a Technical Sales Support or applications role.

What we can offer:

• Pension Company 5% / Employee 4%
• Private Medical
• 25 + bank holidays
• Annual Bonus (loyalty & performance)

For more information on this role, please contact Josh Kerr on 01453 829770 or send a copy of your CV to [email protected]

Candidates who are currently a Technical Suport Engineer, Senior Support Engineer, Systems Support Engineer, may be suitable for the role. 

For details of other opportunities available within your chosen field please visit our website: www.omegaresource.co.uk

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.