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SalaryDuration: Permanent
Hours: 8am until 4:30pm (Monday to Friday)
Salary: £38,000 to £48,000
Job Reference: 35157
Polytec are looking for a Customer Support Engineer to join the technical support team of our client based just north of Cambridge. Traveling may be required for this role so you will need to have a full UK driving licence with own transport.
Responsibilities:
- Receive customer calls and emails, ensuring they are logged appropriately
- Provide high quality technical support across the whole range of company products
- Write customer-facing documentation (application notes, FAQs)
- Provide product training both on and off site
- Maintenance of internal equipment, systems, and processes
- Degree level education in an engineering or communications subject
- Excellent written and verbal communication skills
- Experience in a Customer Support desk role in a commercial/B2B environment through working within a high-tech product development organisation
- Experience working with digital radio communication networks and associated technologies
- Eligibility for UK SC
- Highly proficient in MS Office
- Full UK driving licence with own transport
