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SalaryIT Support Engineer - Cambridge.
Our client is currently looking for an experienced IT Support Engineer to join a growing team. In this role, you'll play a crucial part in ensuring our clients' needs are met efficiently, providing front-end support, resolving incidents, and fulfilling service requests.
Responsibilities:- Provide day-to-day front-end support, resolving incidents, and fulfilling service requests.
- Onboard new clients, and assess and document current systems and infrastructure.
- Implement change/new systems and hardware at client sites.
- Investigate, diagnose, and resolve technical incidents, escalating when necessary.
- Travel to client sites across the UK (some overnight stays possible).
- Guide and support Service Desk Analysts and Field Service Technicians.
- Continuously improve knowledge across various software and hardware technologies.
- Propose improvements to client infrastructures/systems.
- Relevant IT qualifications.
- Microsoft 365 Certified: Modern Desktop Administrator Associate.
- Experience within a Service Desk environment.
- Expert knowledge of mobile devices, printers, and Bluetooth peripherals.
- Previous experience supporting and implementing client hardware and software.- DrayTek DCNA certified.
- 3CX Qualified (Advanced).
- MCSA Windows Server 2016-19 or equivalent.
- Microsoft Exchange qualifications.
- Experience in implementing various Firewall technologies.- Ability to use, support, and implement MS Office applications.
- Strong understanding of IT Networking principles.
- Ability to prioritize and multi-task efficiently.
- Proactive problem-solving skills.
- Understanding of GDPR principles.
- Flexible working
- Training and Development
- Onsite Parking
