Address- Full-time
- Support
- Cambridge
Job title:Support Engineer
Location: Cambridge with a flexible working from home policy
Type: Permanent
Hours: 37.5 per week, Monday - Friday, 7.5 hours per day between 08:00am and 6:00pm
Salary: £20,000.00 - £45,000.00 depending on experience
We provide outsourced managed services, deployment and migration projects to a wide variety of clients using a Microsoft centric technology stack.
We are looking for a Support Engineer to join our successful service delivery team working for a wide range of customers, both remotely and on-site. If you have strong customer service skills and know your way around Microsoft applications and operating systems, we are interviewing candidates at all experience levels.
As a Microsoft Gold partner we invest heavily in training and provide the time and support for you to achieve accreditations in multiple Microsoft product areas.
Responsibilities
- Logging customer interactions in the service desk system.
- Diagnosing and resolving technical issues.
- Maintaining user accounts in accordance with customers’ agreed SLA.
- Configuring user devices.
- Installing authorised software.
- Applying patches and updates.
- Administration of the Microsoft 365 services suite.
Skills and Experience
Essential Skills:
- Analytical and logical troubleshooting approach.
- Written and telephone communication skills.
- Teamwork and collaboration.
- Willingness to learn and complete Microsoft certifications.
Essential Experience:
- Customer service.
- Windows desktop operating systems.
- Office 365 applications.
- Basic understanding of networking.
Preferred Experience:
- Administrative knowledge of Microsoft 365 services.
- Networking (ideally routers, switches, wi-fi, firewalls etc.).
- Windows server operating systems.
Benefits
- 25 days annual leave plus national bank holidays
- Employer pension contribution (4% employer, 4% employee)
- Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
- Employee Assistance Programme
- Life Cover (2 x basic salary)
- Family Leave Policy
- Sick Pay
- Referral Scheme
- Continual training and career development
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