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SalaryJob Title: Desktop Support Engineer
Location: Cambridge (Hybrid)
Salary: Up to GBP30,000 DOE
Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you!
We are currently seeking a dedicated Desktop Support Engineer to join our clients team in Cambridge, this is a hybrid role. As a Desktop Support Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems.
Key Responsibilities:
- Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner.
- Set up new user accounts and permissions, ensuring access rights are correctly configured.
- Build and configure laptops, headsets, printers, and other hardware devices.
- Install, configure, and troubleshoot software applications.
- Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues.
- Maintain accurate records of all support activities and resolutions.
Requirements:
- Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration.
- DNS, DHCP
- Strong knowledge of IT hardware, including laptops, printers, and peripherals.
- Experience working with Microsoft Intune for device management is essential.
- Excellent communication and customer service skills.
- Ability to multitask and prioritize workload effectively.
- A proactive attitude with a willingness to learn and develop new skills.
- Relevant IT qualifications or certifications are advantageous.
This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you!
To apply, please submit your CV for immediate consideration.
Job Title: 1st/2nd Line Helpdesk / Hardware Engineer
Location: Cambridge (Hybrid)
Salary: Up to GBP30,000 DOE
Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you!
We are currently seeking a dedicated 1st Line Helpdesk / Hardware Engineer to join our clients team in Cambridge, this is a hybrid role. As a 1st Line Helpdesk / Hardware Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems.
Key Responsibilities:
- Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner.
- Set up new user accounts and permissions, ensuring access rights are correctly configured.
- Build and configure laptops, headsets, printers, and other hardware devices.
- Install, configure, and troubleshoot software applications.
- Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues.
- Maintain accurate records of all support activities and resolutions.
Requirements:
- Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration.
- DNS, DHCP
- Strong knowledge of IT hardware, including laptops, printers, and peripherals.
- Experience working with Microsoft Intune for device management is essential.
- Excellent communication and customer service skills.
- Ability to multitask and prioritize workload effectively.
- A proactive attitude with a willingness to learn and develop new skills.
- Relevant IT qualifications or certifications are advantageous.
This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you!
To apply, please submit your CV for immediate consideration.
