AddressIT Technical Support
Location: Based in our Dalston office with flexibility to WFH
Contract: Permanent, full-time
Salary: £26,000 per annum
About us
Fair Finance is a social business with ambitious plans to revolutionise financial services to give everyone a Fair chance. Our vision is to scale our alternative to the high-cost lending market and help reduce financial exclusion across the UK.
Over the last eighteen years Fair Finance has helped over a hundred thousand people escape the clutches of high-cost money lenders, start businesses or avoid eviction. Our work has helped influence Government policy and legislation, as well as demonstrate how purpose and profit can work together to change the financial system for the better.
The last few years of the pandemic and the Cost-of-Living crisis have really highlighted the importance of our work, and as such we are embarking on an ambitious program of growth and expansion to meet the challenges facing some of the poorest and most excluded in the coming years.
About the role
We are looking for an enthusiastic individual to support the technology needs of our team and organisation, including managing basic desktop support as well as various office-based tasks. The successful candidate will enjoy interacting with people and working with different systems, have an interest in technology and a willingness to learn.
You will be working alongside an experienced Technology Lead and a strong and growing team of specialists in areas such as data and digital. The role also offers the opportunity to work on strategic projects and gain experience in new and established technologies and systems.
About you
You are keen to make a difference and want to work in a changemaking organisation. You will enjoy managing a variety of tasks and supporting others to improve their working environment and becoming more efficient. You will be able to work independently as well as be part of a team, and want to work in a values-driven organisation, surrounded by people who want you to be successful.
This role would suit a proactive desktop or IT support officer/analyst with problem-solving abilities and excellent communication and collaboration skills across all levels of a business, looking to take on a role where they will also have the opportunity to learn and develop as we continue on our digital transformation journey.
Key responsibilities
- Desktop support
- Responding to requests about office computers, phones, networking, etc.
- Assisting with hardware in the office including relocating computers, meeting room technology, setting up computers, resolving issues, maintenance of printers and IT supplies
- Handling new joiner/leaver process (raising tickets with relevant suppliers, set up of users on our CRM and telephony systems)
- Raising tickets as needed including locked accounts across various systems
- Responding to general requests and issues
- Responding to requests about office computers, phones, networking, etc.
- Supporting various systems including cloud desktop (Citrix/Windows), CRM (Dynamics 365), loan management system.
- Responsible for producing a range of regular reports and providing timely data and information to various stakeholders including the senior leadership team.
- Ad hoc project work.
Skills and experience
- Desktop support experience, including:
- Ability to understand/analyse issues and come up with solutions
- Experience dealing with computer hardware (set up, issues), networking (cabled, WIFI)
- Ability to multi-task and excellent prioritisation skills
- Ability to understand/analyse issues and come up with solutions
- Knowledge/experience of Windows 10/11, Office 365, Exchange, SharePoint.
- Experience working with technology suppliers.
- Very good Excel skills (formulas, VBA).
- Experience of managing a VOIP system.
- Excellent organisation and time management skills.
- Good stakeholder management/people interaction skills.
- Knowledge/experience of Dynamics 365/Power automate is desirable.
- Coding knowledge is not essential but would be helpful.
- Interest in technology and willingness to learn.
This job description may be amended from time to time to reflect the changing needs of the business.
Why work for Fair Finance
- We believe in employing, growing and building around exceptional people who share our values.
- We will give you the environment where you can genuinely put clients before profits and make a difference in our clients’ lives.
- We will provide you with a supportive workplace surrounded by peers who want you to do well, with responsibility to make a real difference in the organisation, and the opportunity to thrive and make the role your own.
- We are a diverse organisation full of people who understand the balance between achieving business objectives and our social mission.
- Our Head Office is in a shared workspace in Dalston, housing more than 300 creative businesses, social enterprises and charities.
- Hybrid working and work practice flexibility is offered from day one.
- Staff receive an additional 'WFH allowance' to allow even greater location flexibility.
- Annual holiday entitlement of 20 days in addition to UK public holidays.
- A paid day off for your birthday.
- Private Health Care, PerkBox, Staff Loan Scheme (currently interest free).
- 3% matching contribution towards a stakeholder pension.
The closing date for applications is Sunday 10th March 2024 (11:59pm), and interviews will be held on Tuesday 19th and Wednesday 20th March 2024.
