Technical Support Specialist

International Tech company for the construction industry based in London is looking for a Technical Support Specialist.  You will be working in a small team and will assist mainly installers and distributors, but also housing associations and property managers at times. This role requires electrical/electronic knowledge more than IT experience. A full training will be given.

Please note that candidates who only worked in IT will be rejected. As decribed above, this is not an IT support role.

This a Monday to Friday role based in London with no late shift.

ROLE of the Technical Support Specialist:

• Assisting professional clients in installing products and troubleshooting technical issues and breakdowns
• Setting up, configuring products on management software
• Assisting housing professionals and residents on how to use the products
• Manage the customer relationship and log-in interactions with customers
• Maintain a strong relationship with the client
• Deliver in-house trainings to the Sales team and to clients when needed (housing associations, property managers, installers, distributors)

PROFILE:

• Technical knowledge of electronical, electrical devices, telecom
• Previous experience as a Technical Support, Desktop Support or Helpdesk technician Including any experience working in mobile phone repairs or electronics industry.
• Ability to diagnose and troubleshoot basic technical issues
• Strong customer service skills

SALARY:

C£33k/pa negotiable according to skills and experience

25 days holidays, private health insurance, 5 % employer pension contribution, travel allowance and 2 days WFH