Dental Receptionist

Client Coordinator/Receptionist

Job Role:

To proactively manage the non-clinical relationship with potential and existing clients, providing first class customer service.

Key responsibilities:

· Manage all enquiries from potential new clients, providing information on the services offered by the practice, according to practice brand standards.

· Ensure fast follow-up to all enquiries, with the aim of booking an appointment and achieving new clients for the practice. Send out Welcome Packs and other relevant information

· Effectively manage the appointment book for all dentists/hygienists/therapists/specialists, ensuring that the daily production targets can be met and the booking system is followed.

· Proactively market the services of the practice, with the aim of recruiting new clients and selling appropriate additional services/products to existing clients.

Including:

· Manage the reception and client lounge. Ensure the “front of house” is maintained to a high standard and complete daily housekeeping tasks, according to the practice’s brand standards.

· Meeting and greeting all clients, providing a customer-focused and seamless patient journey according to the practice’s brand standards.

· Welcoming new clients to the practice and introducing them to the practice philosophy.

· Answer all phone enquiries according to the practice’s brand.

· Manage the systems for follow-up contacts and recall contacts

· Manage the systems for treatment plan reactivation

· Manage the systems for referral and testimonials

· Provide information on the practice membership plan (where appropriate) and proactively sign-up/convert members

· Involvement in practice open evenings, events and other marketing campaigns.

· Monitor and maintain the relevant systems, in order to provide regular reports to the management team.

· Ensure that all the relevant paperwork is completed promptly and accurately and that all client records are updated and maintained, according to practice procedures.

· Proactively contribute to regular practice meetings.

Skills & Attitudes:

· Excellent communication skills, both verbal (including a positive and friendly phone manner) and written

· Excellent listening skills and an empathetic approach to patients

· Dedicated to providing a first class customer service experience

· Proven sales ability: can spot opportunities, understand and communicate the benefits to the patient, handle objections and close business

· Builds trust and rapport with a wide range of people

· Good organisational skills

· Excellent follow-up ability on all tasks

· Ability to work as part of a team, and alone when required

· Good IT skills

· An ability to bring energy and enthusiasm to any situation and always act with honesty and integrity

· A “can-do” attitude, with the desire to learn new skills and take on new challenges, shows initiative

· Prepared to work according to the practice systems and brand standards

· A professional appearance

Job Types: Full-time, Permanent

Pay: From £26,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• BANGOR: reliably commute or plan to relocate before starting work (required)

Experience:

• Dental practice: 1 year (preferred)
• Reception: 1 year (preferred)
• Administrative: 1 year (preferred)

Work Location: In person

Application deadline: 14/07/2024
Expected start date: 05/08/2024