AddressThe Technical Support Manager is a technical hands-on support role focussed predominantly on supporting MS office 365 services and various business application systems and services.
The ideal candidate will have 3+ years’ experience in technology with a particular focus on Microsoft Active Directory, Office 365, Azure Active Directory and MS Intune services. Experience with systems such as Mimecast, Exclaimer, Data Loss Prevention and Cisco Umbrella is preferred.
Vida is going through a significant period of change and growth alongside working towards becoming a Bank. The candidate will therefore need to be a initiative-taker who can operate in a fast-paced environment and has a proven track record in helping organisations build and embed capabilities and systems.
- Providing hardware and software support, ensuring high quality of service, and using service management tools to facilitate resolution of incidents and requests.
- Provide hands on Technical Support within the London office (Head Office)
- Build devices for new starters / replacement hardware, using predefined build process, assist with moves & changes.
- Understanding and providing support to core platforms and integrated services, this includes working with other members of the technical team.
- Working with internal IT and suppliers to support deployments, upgrades, and configuration changes within the estate.
- Write clear technical knowledge base articles and troubleshooting guides for use by other support team members as required.
- Assist with routine security procedures including patch management and privileged access management systems.
- Assist with routine out of hours patch management as required.
- Occasional travel to our Staines office will be required.
- Essential: Graduate or equivalent 3+ years’ experience within an IT support function.
- Essential: Strong troubleshooting skills on Windows OS, MS Office 365 including the Office suite of apps.
- Essential: Experience using Active Director, MS Intune and aspects of MS Azure.
- Essential: Experience using remote assistance tools like TeamViewer.
- Ideal: Strong experience with PowerShell scripting, Active Directory and Exchange administration.
- Ideal: Experience working with an ITSM ticket system, ensuring requests & issues are logged correctly and accurately.
- Ideal: A good understanding of the Financial Services industry and the regulations impacting it.
- Preferred: ITIL Foundation Qualification.
- Preferred: Experience in deploying configurations, scripts and conditional access policies remotely via MS Intune.
- Preferred: Knowledge of regulatory controls, customer conduct & successful outcomes, mortgage products.
- Preferred: Experience working in a hybrid in-house/outsourced IT environment.
