Customer Support Executive

Our client is looking for an experienced and conscientious Customer Support Executive to join their friendly team.

The successful Customer Support Executivewill be commercially minded, self-motivated and have a customer first mentality.

Company Benefits:

• Company income protection scheme
• Company pension scheme
• 25 days holiday plus bank holidays

Key Responsibilities:

• Advising customers on product ranges
• Offering superior customer service and advice through telephone / email / live chat / website enquiries etc
• Placing orders on behalf of customers based on their individual requirements
• Develop customer relationships with new and existing customers, identifying opportunities to pass to the Business Development Team
• Follow the entire customer journey, from enquiry - through to order and delivery of the goods
• Keep up to date with product knowledge and best uses of our products within our market sector
• Respond to enquiries relating to deliveries and invoicing, including speaking with our couriers, warehouse teams and sending proof of deliveries/copy invoices where applicable

Experience and Skills Requirements:

• Customer first mentality with a great telephone manner
• Strong IT literacy
• Demonstrable track record of hitting sales targets
• Minimum 2 years customer services experience
• Good understanding of admin and invoice query functions
• Willingness to learn and self-motivated

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.