Customer Support Manager – £45,000+ – Derbyshire

Benefits –

• Annual Bonus
• Car or Car Allowance
• Pension
• Company Progression – different departments, promotions

 The Role –

Our 5* client has an exciting opportunity for an experienced New-Build Customer Care Manager in the Derbyshire area.

The role will include:

• Assisting with the smooth running of the department and ensuring that purchasers receive customer care satisfaction in line
  with the Home Inspection Guide.
• Assisting with monitoring and managing the performance of the Customer Care team, including allocation of sites to Coordinators.
• Highlighting and reporting on repeated issues/common defects, poor-performing trades and company site staff to allow for positive intervention for senior management.

Requirements 

• They will be passionate about providing the highest customer care, and be an excellent team player, with excellent communication skills..
• Excellent negotiating skills.
• Financial awareness.
• Knowledge of NHBC/LABC procedures.
• Computer literate in Microsoft Office
  applications.
• Excellent interpersonal skills.

To find out more about this exciting position please contact:
rory.osborn@foresiterecruitment.co.uk
Direct Dial: 07846 569774
Rory Osborn | Associate Director
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