Customer Support Officer

Join a well-established organisation providing high levels of customer care and administrative support throughout the department.
In the Customer Support Officer job, you will be: 

• Providing accurate and consistent advice to customers, ensuring that they understand the action which will be taken
• Delivering an effective Customer Support Service for the department 
• Responding to and dealing with customer queries ensuring you convey a genuine desire to help and support guaranteeing all queries are answered to the customer’s satisfaction
• Assisting with reception duties and the administration of a number of services throughout the department including receiving and logging payments, maintaining databases and handling confidential information
  

To be considered for the Customer Support Officer role you must have:

• Previous customer service and administration experience, ideally within an office environment
• Strong IT skills particularity working with Microsoft Office IT Packages and keyboard skills demonstrating speed and accuracy
  
• Excellent listening skills, demonstrate the ability to listen patiently and empathise with the customer’s situation
• Proven customer handling skills, ability to prioritise customer needs and remain calm under pressure
• The ability to communicate in Welsh (Desirable)
  

This is a full time, Monday to Friday role for a temporary period of initially 12 weeks. and the role is based within the County of Conwy.

It's based in Mochdre and is on an hourly rate of £11.98 per hour plus any accrued holiday time whilst on the assignment.

If you are an ambitious individual looking for a new challenge then we would love to hear from you.
Supertemps Limited is acting on behalf of our client as an employment business.