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Form of work
SalaryJoin a well-established organisation providing high levels of customer care and administrative support throughout the department.
In the Customer Support Officer job, you will be:
In the Customer Support Officer job, you will be:
- Providing accurate and consistent advice to customers, ensuring that they understand the action which will be taken
- Delivering an effective Customer Support Service for the department
- Responding to and dealing with customer queries ensuring you convey a genuine desire to help and support guaranteeing all queries are answered to the customer’s satisfaction
- Assisting with reception duties and the administration of a number of services throughout the department including receiving and logging payments, maintaining databases and handling confidential information
To be considered for the Customer Support Officer role you must have:
- Previous customer service and administration experience, ideally within an office environment
- Strong IT skills particularity working with Microsoft Office IT Packages and keyboard skills demonstrating speed and accuracy
- Excellent listening skills, demonstrate the ability to listen patiently and empathise with the customer’s situation
- Proven customer handling skills, ability to prioritise customer needs and remain calm under pressure
- The ability to communicate in Welsh (Desirable)
This is a full time, Monday to Friday role for a temporary period of initially 12 weeks. and the role is based within the County of Conwy.
It's based in Mochdre and is on an hourly rate of £11.98 per hour plus any accrued holiday time whilst on the assignment.
If you are an ambitious individual looking for a new challenge then we would love to hear from you.
Supertemps Limited is acting on behalf of our client as an employment business.
