Customer Support - Parts

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and have a knack for building strong relationships? If so, we have an exciting opportunity for you to join our team as a Customer Sales Coordinator!

Key Details:

• Duration: 12-month maternity cover
• Salary: £27,000 to £29,000 per annum
• Hybrid Work Arrangement: After 3 months, the position offers the flexibility to work both remotely and in-office.
• Annual Leave: Enjoy 25 days of holiday per year.
• Pension: Benefit from a company pension scheme with contributions of up to 16%.

Responsibilities:

• Customer Service Excellence: Provide outstanding customer service to both internal and external customers, ensuring their needs are met and exceeded.

• Relationship-Based Sales: Utilise a relationship-based approach to promote, sell, and secure Spare Parts orders from an existing customer base.

• Efficient Order Processing: Prepare and process orders and transactions with accuracy and timeliness, contributing to seamless operations.

• Customer Support: Answer phone calls from customers and provide support to technicians by ensuring the availability of required parts on-site.

• Collaborative Coordination: Support and work closely with other departments, such as planning, dispatch, and commercial, to ensure parts are on-site for scheduled works.

• Warranty Processing and Returns: Manage warranty claims, process returns, and coordinate the return of parts to the factory.

• Order Management and Customer Expectations: Manage customer expectations and orders from placement to delivery, ensuring a positive experience.

• Telephone Coverage and Assistance: Provide telephone cover for the Service Office when needed, offering seamless assistance and exceptional support.

• Invoice Query Resolution: Take ownership of managing invoice queries within your scope of responsibility, ensuring timely resolution and customer satisfaction.

• Administrative Support: Assist the Regional Team with administrative duties as necessary, contributing to the smooth operation of the department.

Requirements:

• Customer Service Background: Previous experience in a customer service or sales role is preferred.
• SAP Knowledge: Familiarity with SAP or other order processing systems is a plus, but training will be provided.
• Excellent Communication Skills: Strong communication and interpersonal skills with a customer-centric mindset.
• Organisational Abilities: Excellent organisational skills to multitask and manage priorities effectively in an operations-focused environment.
• Proactive and Results-Driven: A proactive approach with a focus on achieving and exceeding targets.
• Technology Proficiency: Good knowledge of Outlook, Word