Customer Support & Planning Coordinator

Join us as a Customer Support & Planning Coordinator, where you'll be the first point of contact for customers, ensuring their satisfaction and maintaining positive relationships. Your responsibilities include promptly addressing inquiries, coordinating field service activities, and optimizing customer experiences through effective communication.Responsibilities:Provide prompt and courteous Customer Support via phone, email, or chat.Coordinate service appointments and address customer concerns with empathy.Escalate complex issues for swift resolution.Maintain product/service knowledge and stay updated on changes.Coordinate with on-site engineers and manage work orders efficiently.Join Apogee, Europe's leading provider of managed services, and contribute to our commitment to transforming workplace efficiency and customer satisfaction.