Customer Support Representative

A fantastic opportunity has arisen for a Customer Support Representative on a permanent basis and you might be exactly who we’re looking for!
Ref: 23/306
*Previous Applicants Need Not Apply
CUSTOMER SUPPORT REPRESENTATIVE
Permanent
12 Hours per week (Monday, Wednesday and Friday, 10:00am to 2:00pm)
Salary - Scale 2/3 (£22,737 - £23,893 pro rata, per annum)
In this role you will provide an effective and efficient reception service to all visitors and staff at Coastal House.
This will involve a range of duties including, providing an exceptional reception service for all visitors though determining individual needs and sign posting accordingly, maintaining an accurate visitors register and ensuring all visitors are signed in appropriately, along with receiving telephone and other communications to enable effective liaison between reception and other departments.
In addition, you will be required to undertake a full range of clerical duties, including but not limited to; photocopying and collating documents, scanning and emailing documents to relevant departments and maintaining equipment, reporting any faults if required. You will also ensure the reception area is maintained to a high standard, keeping the environment clean and tidy, ensuring the external doors are accessible and not blocked and all leaflets are maintained and organised.
The ideal candidate must possess excellent communication and interpersonal skills, with the ability to actively listen and respond with empathy, yet maintain confidence and professionalism when dealing with people at all levels. A professional appearance is must, as it the ability to maintain confidentiality and show discretion. Applicants should be able to remain calm under pressure, have a good attention to detail and be able to work flexibly and responsively to meet the needs of the service. Previous experience in a customer facing environment is desirable, although full training will be given.
We pride ourselves on providing excellent customer service and all of our teams have a positive attitude and can-do approach that is second to none when it comes to satisfactorily meeting customer needs.
About Blackpool Coastal Housing
Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.
BCH continues to expand its services across many areas and we currently employee just over 200 committed and valued staff.
If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.
BCH is a great place to work
Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.
Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:
• Positivity
• Respect and Compassion
• Integrity
• Dynamism
• Energy
BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.
We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.
We also offer a fantastic reward and benefits package which includes:
• Competitive rates of pay
• 26 days paid annual leave per annum, in addition to 8 bank holidays
• Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
• An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
• Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
• Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
• Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
• 24/7 Employee Assistance Programme and access to counselling services
• Enhanced maternity, paternity and adoption pay schemes
• A wide variety of training and learning and development opportunities
• Staff Suggestion Scheme
• Free annual flu vaccinations and Occupational Health Support
How to apply
This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!
For further information on this position please contact Sam Fowler, PA to the Chief Executive at sam.fowler@bch.co.uk
To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available. Alternatively, CV’s may be considered if applying through an online jobs board.
However, please ensure your application/CV clearly demonstrates your suitability for this position.
Closing Date: Tuesday 16th January 2024 at Midnight
Interview Date: Tuesday, 23rd January 2024

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