About Conduent:
Job Description:
This is an exciting opportunity to join an award-winning Company as a Customer Support Specialist to support a client in the Financial Sector. There is no better time to join this growing team while working remotely from the comfort of your home.
Would you consider yourself a well-rounded individual that enjoys dealing with people? Are you looking for a challenging position that will draw upon your attributes, skills and experience?
As a Customer Support Specialist, you will be the first point of contact for customers with questions related to the financial sphere, representing a leading company in the financial sector. You will ensure that you offer a high-quality service to all customers who require assistance.
Financial Sector
Training: Provided & Paid, 1 week, Mon-Fri, 08:00-20:00
Hours of work: Mon-Fri, 07:00-17:00
Location: Remote in United Kingdom
Essential skills:
- Excellent customer service skills, with a good grasp of understanding customer’s needs by asking appropriate probing questions and a desire to deliver great customer service.
- Being able to adapt and work in a fast-paced environment.
Self-management skills and the ability to be productive independently of the team and leadership. - Excellent verbal, written, grammar and interpersonal communication skills in English.
- Strong attention to detail, and the ability to communicate in a clear and simple manner, with a proper dose of empathy.
- A patient, exceptional listener who enjoys problem solving and educating others.
- Provide excellent customer service over the phone, by solving the queries and problems of the customers. Also search for solutions of complex cases.
- Follow our client's and Conduent's policies as well as any applicable legal requirements.
- Improve own knowledge, as well as contribute to improving the database and processes to continue providing ideas or suggestions.
- Understanding customer care and apply to all customer touch points.
- Share knowledge gained with team through effective knowledge transfer.
- Resolve high level complaint issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner.
- English Language Proficiency: C1/C2 CEFR
- Have previous experience in office work/customer service or affinity for the type of work.
- Ability to successfully pass a criminal background check.
- Interest in working from home.
Closing:
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.