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Form of work
SalaryHYBRID | MONDAY - FRIDAY ONLY | PERMANENT ROLE
MUST BE FLUENT IN ENGLISH AND FRENCH, SPANISH, ITALIAN OR GERMAN
We are recruiting for a Customer Support Technician to work for our client in the manufacturing industry.
As a Customer Support Technician your duties will include
- Clarifying customer technical requirements ahead of new project installations and briefing the production team
- Supporting customers during project installation
- Setting up monitoring diagrams, users, alerts and calculations
- Attending site when required to support customer installations or investigate reported faults
- Assisting customers with technical queries and fault reports by phone, email and through a help desk ticket system
- Managing the return and replacement of faulty equipment
- Assisting with fault diagnosis and contributing to fault reduction
- Providing training to customers mostly using teleconferencing, sometimes on site or in our facility
- Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch
- Receiving returned equipment and diagnosing faults
- Carrying out minor repairs and refurbishment of equipment
To be a successful candidate for the Customer Support Technician role, you will:
- Have demonstrable experience of customer service in an engineering, or technical environment
- Excellent customer relations skills
- Fluent in English plus either Italian, Spanish, German or French
- Good ability with Excel, and other Office apps
- Understanding of IP Networking
- Site experience in Rail and/or Construction is preferred
The working hours and salary for the Customer Support Technician role are as follows:
- Monday to Friday
- 08:00-16:30
- Hybrid - 2 days from home, 3 days in the office
- Must be able to complete initial training in Milton Keynes office
- £33,000 - £35,000 Depending on Experience
