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SalaryJob Title: Assistant Events Team Mnager - Office based.
Wellington House: Morley, Leeds
Salary: up to £30,000 per annum, plus quartely bonus insentive.
Working Hours: Monday to Friday, Flexible between 8am – 6pm (40 hours a week)
Parking: Free On-site parking
Job Responsibilities:
- Support the Central Events Desk Manager in ensuring the Central Events team follow company standard enquiry handling procedures on every new enquiry
- Have an outstanding up-to-date knowledge of hotel products and services as well as successfully developing the Central Events team product knowledge
- Audit and take positive action to ensure the team’s adherence to Protel, IDeaS, Delphi System (ASEM) and any relevant brand systems
- Commit to pricing strategies set by the Regional Revenue Managers, and ensure these are followed and implemented across the department
- Ensure the wider team are in the first instance, pro-actively attempting to secure denied business in other properties within the portfolio where possible
- Organise site inspections/show rounds and ensure all information is available to the relevant hotel and recorded in Delphi (ASEM) system
- Proactively support activity around account portfolio to stimulate and drive new enquiries
- Ensure Central Events team are promoting all relevant sales and marketing activity across the group when interacting with clients
- Build effective working relationships with on property colleagues, central commercial team members and customers alike
- Undertake, investigate and resolve customer and third-party complaints and disputes, whilst providing a superior customer experience and fair outcome
- Work with the Central Events Desk Manager in being a support and point of contact for wider team queries or questions
- Assist in the induction and training of all new starters within the Central Events department whether office based or remote
- Be the ‘Go To’ person daily for all initial team member queries
- When required, support the Central Events Desk Manager in producing and managing ad-hoc changes to monthly rota to ensure all necessary departmental functions are successfully serviced
- Undertake a systematic approach to maximising the efficiency of central inbox management to ensure each team member has an appropriate workload
- Ensure the Central Events team achieve the minimum company and BVA BDRC industry standards for all Test Calls/Emails/RFP’s
- Identify and communicate sales leads to the Business Development team
- Take a responsible approach towards timekeeping and attendance at work to ensure the department always runs efficiently
- Provide consistent and effective communications with the hotel teams to ensure a smooth handover of contracted events
- Demonstrate outstanding sales skills throughout all customer interactions and correspondence
- Take a responsible approach towards timekeeping and attendance at work to ensure the department always runs efficiently
- Provide consistent and effective communications with the hotel teams to ensure a smooth handover of contracted events
- Demonstrate outstanding sales skills throughout all customer interactions and correspondence
Training Development:
- Undertake any necessary training and development requests
- To actively contribute towards your Personal Performance Plan
- To attend any training sessions as advised by your HOD
- Be willing to travel to differing locations and hotels for training or to undertake onsite product knowledge learning
Health & Safety:
- Keep up to date with all relevant legislation via company online learning portal
- Ensure that overall standards of cleanliness and hygiene are maintained at all times
- To attend all legally required training courses where applicable
