Customer Technologist

Customer Technologist / Horti / Fresh / Spalding

Negotiable

Are you passionate about plants and committed to ensuring safety, quality, and trust in every aspect of your work? As a Customer Technologist, you will play a vital role in providing technical services and support across various departments, including Technical, Commercial, NPD, Procurement, and Supply Chain.

Key Responsibilities:

• Act as the main technical stakeholder and day-to-day contact for a retail customer
• Analyse data and provide reports to assess KPI performance.
• Utilise Quality Management System (QMS) data to monitor and improve product and process performance.
• Generate weekly KPI reports on complaints and provide recommendations for improvement.
• Assist in artwork and label approval processes.
• Conduct grower visits to ensure quality and compliance with specifications.
• Maintain accurate and up-to-date customer specifications.
• Collaborate with internal teams to develop technical input for Customer Business Plans.
• Participate in assigned projects and deliver results within set timeframes.
• Create positive relationships with customers and internal teams.

Experience, Knowledge, Qualifications:

• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to think logically and make decisions.
• Proactive approach to task completion.
• Prior experience in a technical role preferred ideally within, horti, fresh or food

• Willingness to assume additional responsibilities in the absence of the Head of Technical.
• Collaboration with other members of the technical team to ensure continuity.

This is a Monday - Friday 8.00-5.00 role

If you're ready to join a dynamic team and make a positive impact in the world of horticulture, apply now to become our next Customer Technologist

How to Apply

If this sounds like you, please apply via the link. Alternatively, for a confidential chat about this exciting role, please contact Luan on 01780 480530 or luan@morepeople.co.uk

Luan Harrison

Associate Director