Customs Bureau Agent

CUSTOMS BUREAU CLERK

As a Customs Bureau Clerk, you’ll use your talents to create innovative solutions and shape the future

across our business. Join a global network of passionate experts – backed by the latest technology, to

take your career to the next level.

Key Activities:

• Liaise with customers to co-ordinate customs entries for the shipment of goods; full

declarations both imports and exports, transition declarations (T1’s) applicable on exports, and

CFSP frontier and supplementary declarations as required by the customer.

• Provide information to customers, freight forwarders, hauliers and DHL internal stakeholders

in a timely and appropriate manner promoting excellent customer service and engagement.

• Ensure all documentation is completed to meet timelines, and process requirements.

• Ability to deal with critical requirements, and problem solve activities within processing

timelines.

• Maintain all customs entries files both electronically and also hard copy files where required

for certification and documents.

• Manage queries from the Global Service Centre (GSC) and also responses from HMRC and

other UK Governmental Departments in terms of declaration responses.

• Sending and issuing data to the Global Service Centre (GSC) where applicable.

Core Competencies

Making Customers More Successful

• Maintains effective relationships with customers.

• Develops, commercializes and delivers high quality/ innovative services or solutions.

• Inspires customers and gains their commitment.

• Gains organisational alignment and support for customer needs.

Shaping Direction

• Maintains a visionary and global perspective pertaining to strategy.

• Develops sustainable strategies that support Investment, Provider and Employer of Choice.

• Inspires and aligns the organisation to make the strategy a reality.

Skills & Experience

• Some experience of working in Customs desirable. Knowledge and experience of customs and excise procedures, invoicing customers, handling documents by importer / exporter to and from overseas. PC literate, good communicator, excellent telephone manner, organised with good administration skills. Proven track record of delivering excellent customer service.

LOCATION: Hayes

HOURS: 37.5 per week (shifts)

REPORTS TO: Customs Manager

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work, and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.