Address
Form of work
SalaryAre you an experienced Customer Success Manager seeking a challenging role in a thriving financial technology company?
MCS Group is delighted to be partnering exclusively with Wellington IT as they look for a talented individual to join their team as their customer Success Manager. This is a brand-new role and a rare opportunity to join a homegrown company backed by a billion-pound global empire as they experience a hugely exciting period of growth.
You will take ownership of their entire Professional Services (PS) function, leading their Product implementation engineers, customer training, consultancy, and data services on the delivery of bespoke software solutions for credit unions in the UK and Ireland.
About the Role: As the PS manager, you will be responsible for overseeing a the dedicated professional services team. You will drive the delivery of their bespoke product from implementation and roll-out to training. You will collaborate closely with the development and support teams to offer a smooth and tailored service to existing and new clientele within the business. This is a role where you will have full autonomy to make your own and drive the company values using your own innovative ideas and strategy.
Key responsibilities:
- Drive PS strategy execution for profitable growth.
- Cultivate strategic customer relationships.
- Lead a dynamic team to deliver customer-focused solutions.
- Manage PS projects efficiently.
- Implement best-in-class processes.
- Foster Wellington IT's values and culture.
- Mitigate business risks.
- Contribute to the management team.
What are you accountable for?
- Develop and execute PS strategy.
- Support pre-sales process.
- Manage PS projects and engagements.
- Oversee PS function and team.
- Drive customer-centric culture.
- Ensure talent development and retention.
- Monitor project timelines and resources.
- Manage stakeholder involvement and risk.
- Ensure customer satisfaction and financial forecasting.
- Contribute to growth and profitability.
What’s in it for you?
- 35 days leave
- Birthday off
- Competitive base salary
- Market-leading discretionary bonus scheme for all permanent staff
- Healthcare provision
- Flexible working
- Wellbeing incentives
- Regular social events
- Training and development opportunities
If you're ready to take the next step in your career and make a significant impact in the world of financial technology, apply now to join our client's team as the Customer success Manager in Belfast!
Interviews will commence on the week ending 29th of February so be sure to apply before this date!
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Rachael Deery, IT Manager at MCS Group on or s
