CVP/ Admin

CVP Clerk/Administrator
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
We are currently recruiting for an CVP clerk to work with one of our fantastic Public Sector clients in Leicester city centre.
CVP uses video conferencing software to allow access to video conferencing rooms through a laptop or video device.
This an ongoing temporary position (3 months initially) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.
If you have worked within the public sector before this would be advantageous but not essential. If you have transferable customer Service / Admin experience, then we would love to hear from you.
This role is essential to the smooth running of CVP Hearings. The main responsibilities are
" Prepare for CVP hearings, maintain administration rights for assigned CVP rooms. Make sure court staff and the room are booked and available with courtroom equipment set up, ready for the hearing.
" Share host pin details, invitations, guidance and access codes with users to let them join the hearing at the right time. Admit users; monitoring participation, muting and/or removing parties appropriately. Close hearings, removing users once the hearing has ended.
" Provide guidance to participants on how to use CVP hearings technology, using standard scripts, adapting when necessary, so that users understand what to expect.
" Act as first-line support for technical issues during the hearing; calmly but urgently responding to requests for assistance in real-time, using multiple communication channels and technology/digital means.
" Coach users through the process, ensuring they are ready to engage with the hearing. Assist on setting up equipment for them before the hearing and respond to queries and issues.
" Liaise with court and other staff to determine requirements for sharing documents over CVP, ensuring they have the relevant guidance to do so.
Essential Criteria:
" Good IT skills and a knowledge of Microsoft Office package
" The ability to remain calm under pressure
" Ability to use and understand technology, especially video conferencing along with common issues and pitfalls
" Excellent verbal communication.
" Able to explain to participants how the CVP systems and processes work calmly and patiently, explaining remedial actions to issues.
" Multi-tasking. Able to administer several CVP cases at the same time reducing waiting times and time needed to come to court.
" Be able to provide 3 years of referencing and pass a DBS check
Alongside the CVP duties, you will also be required to undertake routine admin and clerical work so you must be competent in using Microsoft Office packages and have good IT skills.
Standard hours are 37 hours per week Monday - Friday
Pay rate of 11.88 per hour which is paid weekly.
If you feel that this role is one that would interest you and you have the right attributes, then please apply online and one of our consultants will be in touch with you.
At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.
Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Emp