Cylinder Customer Service

Calor Gas are looking to recruit an engaging and proactive Transport Administrator in Stoney Stanton. As part of the Cylinders team, you will work closely with Customer Services and distribution teams to ensure communication lines are clear and strong with all parties working towards the same result.
Hours: 7am - 6pm (variable). Some weekend work may be available/ required
Pay rate: £11.65 p/h
Key responsibilities will include:

• Answer inbound calls
• Make outbound calls
• To capture and progress customer orders
• Undertake administration of customers account ensuring requirements are processed in a timely and accurate manner to avoid re-work and maximise customer satisfaction
• Take every opportunity to promote Calor services to the customer
• Be receptive to complaints or problems, research, resolve customer complaints within given parameter, and be aware of possible solutions to make informed decisions and own the problem
• Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader (TL) and ensure they are delivered to.
• Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL's and other departments, when necessary.
• Assist in developing processes for constant improvement for the benefit of the customer and Calors business goals
• To stay focused and motivated with a positive attitude towards learning, growth, and change.
• Be able to challenge yourself and others to make step changes in knowledge, experience, skills, and behaviour, and to share knowledge of best practice.
• Delivering and maintaining team performance targets
• Capture, maintain and ensure quality and safety of customer data
• Identifying, highlighting, and escalating any service - related issues