D365 Ce Senior Functional Consultant - Manager

D365 CE Senior Functional Consultants are responsible for leading D365 CE functional workstreams for design & implementation on delivery projects. They are also responsible for delivering D365 CE functional responses and providing demos on sales pursuits, managing D365 CE functional input to IP and asset development, and meeting the general expectations in line with their consulting grade.
Responsibilities & Duties:
- Leading cross-functional teams in client-facing delivery roles
- Building relationships with new and existing clients
- Documenting, proposing and discussing solution options as a part of the programme team (high level design / low level design)
- Configuring and developing Microsoft Dynamics 365 Customer Engagement solutions to fit project requirements.
- Engaging with team members to contribute towards successful project outcomes.
- Working closely with technical development capability, including near shore and off shore teams.
- Working with third party providers to translate requirements and design to ensure solution build is in line with expectations
- Providing Functional Consultant delivery support across all phases of the programme including testing, business change, data migration and cutover.
- Understanding business requirements and scope changes and highlight any impact on delivery teams or technical solution.
- Providing SME input across a variety of programme workstreams, including testing, training, data, reporting, and business change.
- Formally coach and manage people with the team
- Build and maintain relationships with Microsoft and help support their go-to-market strategies
- Keeping abreast of new and upcoming changes to the Microsoft CE applications and communicating opportunities internally and to clients
PwC Consulting Manager Grade Expectations:
Project Management
-Responsible for planning and managing the workstreams they are assigned
-Runs workstream meetings
-Manages workstream issues & risks
Delivery Management
-Manages quality of deliverables across the workstreams they are assigned
-Manages relationships with other workstreams
People Management
-Responsible for development of coachees
-Responsible for skills development of less experienced team members
Stakeholder Management
-Manages PwC and client stakeholder expectations
-Advocate for Microsoft within the firm
Sales Support
-Able to plan and deliver sales demos
-Seen as a specialist to support sales pursuits in areas of Microsoft product expertise
Desired Experience:
- Established experience delivering Dynamics 365 Customer Engagement solutions
- Experience in a client-facing role with a Microsoft Gold Partner or equivalent industry experience
- 1 or more intermediate / expert level relevant Microsoft certifications
- Working in agile project delivery teams
Desired Attributes:
- University graduate with a relevant degree within a computational or business discipline would be beneficial but not essential
- Relevant Microsoft Dynamics certifications where available
- Good understanding of both technical and functional capabilities of the Microsoft Dynamics modules including Sales, Marketing, Customer Service, Field Service
- Good understanding of both technical and functional capabilities of the Power Platform including Power Apps (Canvas, Model Driven, Portals), Power Automate, Power Virtual Agent
- Strong presentation and demonstration skills
- Business process mapping, modelling and documentation knowledge
- Able to confidently understand not only business process design at feature or user story level but on the wider enterprise or end to end process level
- Training in project management methodologies (such as PRINCE2, Agile or Scrum) would be beneficial but not essential
- Confident and effective communication skills
- Thinks clearly and calmly under pressure
- Able to manage client expectations
- Investigates problems to establish real or hidden causes
- Solves complex problems with creative solutions
- Places emphasis on user satisfaction
- Ability to prioritise and successfully manage multiple projects/deadlines simultaneously
- Must have the ability to work independently as well as within a team environment