Daf Customer Service Advisor Apprentice

What you will do in your working day

• Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
• Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
• On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies
• Handling all relevant administration

The training you will be getting

• You will achieve a Customer Service Level 2 qualification
• The apprentice will do their training in house with the skills coach This will take place once every 28 days
• There is no college involved so no block release is required

What to expect at the end of your apprenticeship

• The potential to work further up in the service department. This could involve becoming an area service manager