AddressJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are actively seeking a Data Centre Engineer for our Infrastructure team. This person will be responsible for building and installing multiple hardware components that make up the company's infrastructure.
The Data Centre Engineer responds to critical customer outages, taking the necessary steps to diagnose and correct the root cause as quickly as possible. He/she exhibits a deep understanding of Data Center technologies, strong analytical and troubleshooting skills, and excellent communication skills.
Key Responsibilities:
- Build, manage and maintain company's infrastructure in global Data Centers.
- Perform equipment installs – compute, network, storage, racks, PDUs, cabling, etc.
- Closely monitor infrastructure to prevent failures and service degradation.
- Work with other Operations teams on troubleshooting and resolution of problems including hardware failures and physical connectivity problems.
- Communicate and coordinate with remote hands in remote Data Centers, providing technical direction when needed.
- Maintain asset inventory – both installed and spares.
- Perform all shipping and receiving duties including RMA activities.
- Maintain impeccable documentation around our datacenter configuration.
- Set standards of excellence for all datacenter operations
- Maintain clean and orderly premises at all times
- Update and work on tickets and tasks assigned in a timely manner
- Follow change management process Participate in off hours change windows
- Provide 24x7 support as needed
- Must be willing to participate in on call duties
Requirements:
- Minimum of 4 years hands on experience with Data Centre technologies – compute, network, storage, cabling, racks, PDUs, etc.
- Great knowledge and experience with planning cooling, power and space resources Linux/Unix system administration, networking and SAN connectivity skills strongly desired
- Experience working with vendors (quote-purchase process, RMA processes, support interactions) Scripting skills are a plus.
- Experience supporting 24x7 customer facing production environment.
- Ability to troubleshoot and solve hardware problems independently.
- Bachelor of Science degree in Computer Science or equivalent experience
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
