Address About Vantage Data Centers
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
In this role you have the flexibility to be based at either our London or Newport offices, allowing you to choose the location that best suits your preference and needs. When applying, please indicate your preferred office location.
Technology & Systems Department
The Technology & Systems Department for Vantage Data Centres is very hands-on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions. The IT department is always looking for ways to strike the best balance between technology, performance, and cost.
Vantage Technology & Systems also participates in designing each of our new data centre building’s networking infrastructure, including but not limited to diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels…), wireless AP (Access Points) coverage, etc. If you like getting your hands dirty and helping to design, build and maintain IT infrastructure in a modern data centre, then come work at Vantage. We are expanding with many new builds!
Position Overview
The Senior End User Compute Engineer will be responsible for overseeing all aspects of endpoint builds, patching, hardware configuration, software deployment, and upgrades. This role requires strong technical expertise in End User computing technologies and excellent leadership skills. You will work closely with key senior leaders to ensure IT services and solutions are fit for purpose, consistent and value to our fast-paced and growing enterprise.
Duties
- Serve as a subject matter expert in end-user computing technologies, providing technical leadership and guidance to the team.
- Collaborate with IT leadership to contribute to the development of the overall IT strategy and roadmap.
- Lead the design and development of advanced endpoint architectures that align with organizational goals and industry best practices.
- In conjunction with IT Service Desk and HR insure a smooth onboarding & offboarding process
- To ensure that appropriate support models are in place for all IT solutions
- Define and drive the implementation of strategic initiatives related to end-user computing to improve efficiency, security, and user experience.
- Tackle complex technical issues and provide in-depth troubleshooting and resolution, serving as an escalation point for challenging problems.
- Stay at the forefront of technological advancements, evaluating and recommending innovative solutions to enhance end-user computing capabilities.
- To be responsible for the effective delivery of quality IT solutions, ensuring they are delivered on time, within budget and in line with business requirements
- Collaborate closely with cross-functional teams, including security, networking, and application teams, to ensure end-user computing solutions integrate seamlessly with the overall IT infrastructure.
- Lead and participate in critical projects related to endpoint builds, upgrades, and deployments.
- Manage the planning, execution, and documentation of major technical initiatives.
- Proactively identify areas for improvement within the end-user computing environment and implement enhancements to optimize performance, security, and user satisfaction.
- Lead regular reviews of existing processes and procedures, recommending and implementing improvements.
- Provide training and knowledge transfer to junior team members, promoting the development of technical skills and expertise within the team.
- Ensure that training documentation is in place to educate staff on how to use internal IT Services effectively
- Evaluate and manage relationships with vendors and third-party providers, ensuring the organization receives optimal value from products and services.
- Develop and maintain comprehensive documentation for advanced endpoint configurations, architectural decisions, and troubleshooting procedures.
Job Requirements
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
- Preferably, at least 5 years of experience in End User computing, with a proven record of accomplishment of leading successful teams.
- Proficiency in build management tools such as Intune, Desktop Central, Company Portal and other EUC / MDM / MAM tools.
- Proficiency in M365, GPO, Azure, PowerShell, application packaging, Windows OS, Active Directory but not limited to these.
- Knowledge of MacOS management tools such as JAMF, Kanji, or WorkSpaceOne
- Experience working in a primarily Windows based management setting.
- Utilizing the Microsoft suite of applications for device management including but not limited to Intune, AutoPilot, Entra/Azure, and M365 Admin Center.
- Strong knowledge of endpoint security best practices and compliance requirements.
- Proven ability to manage multiple projects and priorities in a fast-paced environment.
- Experience working in a Global enterprise organisation
- Experience of ITSM tools, preferably ServiceNow and ITIL (Information Technology Infrastructure Library) within a global enterprise, particularly Incident, Change and Release Management.
- Excellent English written and oral communication skills.
- Excellent customer service and problem-solving, presentation and interpersonal skills and the ability to interact and communicate with Senior Executive to CxO-level personnel
- Travel is expected to be less than 5%
- Good knowledge of applicable software licensing terms, license models and enterprise maintenance and support contracts.
- Experience working with service providers in an international context.
- ITIL v2/3/4 Foundation Level preferred
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
