Data Protection Manager

Data Protection Manager

The Opportunity

QBE European Operations is currently recruiting a Data Protection Manager for a well-established and successful Data Protection team. In the role you will assist, and where appropriate, deputise for the DPO in all aspects of the work within the team. Support the absolute focus to ensure QBE is aware of its regulatory requirements and meets or exceeds these standards.

Your new role

• Maintain detailed knowledge of relevant regulatory requirements for insurance / reinsurance and insurance intermediated business. This should include Lloyd’s requirements and extends to the UK / EEA and associated EO operational territories e.g. Canada, DIFC. Be able to apply the knowledge to all tasks practically across the business.

• Monitor regulatory developments and promote staff and management awareness. Coordinate responses to proposed regulatory updates / changes and ensure EO responds where appropriate.

• Provide advice to the business on interpretation / impact / compliance with regulatory requirements.

• Assist in updating / developing internal policies, guidance, Data Privacy dashboards and processes to ensure that the business meets its best practice standards.

• Assist in monitoring and assessing ongoing compliance with UK / EEA and other EO territory regulatory requirements, where applicable, to ensure regulatory requirements are met e.g. potential personal data breaches, data subject rights, consent withdrawal, cookie use and S29/35 requests. Coordinate agreed approach with all EO local offices and management teams.

• Support the application of regulatory requirements where required e.g. new branches, appointed representatives, cover holders, and ensure accuracy, completeness, and submission to regulators via the Data Protection Officer.

• Provide management information to senior stakeholders, including contribution to board and committee reports/ packs to ensure management are up to date and aware of key issues, trends, and risks.

• Recognise and assess potential risks to objectives and where appropriate take action to remove or reduce impact or probability of risk occurring. Report and undertake formal risk or control assessment, if relevant.

• Build and maintain strong and effective relationships with key internal and external business stakeholders to ensure that service delivery meets the businesses expectations.

• Ensure regular communication with peers across QBE Group, as appropriate to ensure consistency, transfer of knowledge and promotion of embedded Data Protection best practice.

• Responsible for ensuring that the relevant areas of the intranet are accurate, user friendly, version controlled and up to data for relevant users.

• Monitor EO business functions to ensure that regulatory processes are being carried out and obligations are being met.

• Develop and coach EO staff to ensure the required standards of Data Protection compliance are embedded and continuously updated.

• Ad hoc work as required, delivered within time and quality expectations.

About you

• Detail knowledge of GDPR and individual country nuances regulatory requirements

• Direct knowledge of Data Subject Rights from identification to resolving the requirements within specified timeframes

• Appropriate insurance experience to partner with the business to provide solutions to balance operational needs whilst maintaining required privacy regulatory obligations.

• Create and use all training delivery methods, including presentation to large groups both internally or externally and building training material (Written and Computer Based Training)

• Experience of using Privacy IT Configurable Tools, such as One Trust, to develop / amend Data Impact Assessments, Functional Reviews and Breach Management.

• Comfortable representing the DPO advising on interrelated areas such as IT / Cyber / Data Governance

• Experience representing the DPO at market meetings.

• Strong stakeholder management skills that deliver a professional and respected advice service across all areas of a multi-jurisdictional insurance operation

• Create and update document processes, guidelines relating to privacy obligations.

• Research emerging multi-jurisdictional regulatory / legal guidelines, decisions / publication and assess the impact if any on EO QBE operations.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).

#LI-Hybrid

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada

Employer of the Year 2022Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. 

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report .

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!