Dealership Manager

Procure Recruitment Group are delighted to be working with an innovative and industry leading automotive business located in their search for a Dealership Manager. Our client is a business that has gone from strength to strength and now leads the market in their field.

The purpose of the role is to achieve customer satisfaction by pro actively liaising with customers, ensuring that their requirements are met in an efficient and profitable way, and securing authorisation and payment for the work undertaken.

Their is a high performing team to lead, which consists of around fifteen team member, all delivering a different function.

This role is crucial as it is the point of contact for our service customers both face to face and over the telephone.

Key responsibilities include

• Liaising with customers over the phone and at the service desk in reference to
• Workshop enquiries
• Invoice queries
• Customer complaints
• Technical support to workshop and customers
• Maintain diagnostic equipment
• Review and assist in achieving the depots KPI’s

Management responsibilities

• Ensure relevant work instructions are followed and in compliance with all Company Policies
• Ensure that succession plans and suitable training & career development plans are in place for the team, by identifying, planning and booking relevant training to ensure dealer standards are met.
• Ensure sufficient coverage for holiday, sickness or unexpected absence

Essential Qualities include:-

• Commercial Vehicle Knowledge
• Confident, professional manner
• Creative and open minded towards innovation and new ways of doing things
• Ability to build strong relationships across the business and with customers
• Utilise self-management to organise, prioritise and manage workload in a flexible manner
• Driven to achieve results
• Good analytical and problem solving skills
• Commercial awareness
• Planning, Scheduling and follow up skills
• Friendly, polite and a team player
• Excellent communication and interpersonal skills
• Highly motivated, flexible and adaptable to meet business needs
• Computer Literate

The successful applicant will need to have good computer literacy skills with regards to Microsoft Excel and Microsoft Word.

This is a brilliant opportunity with a super business.