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SalaryDebt Collection Officer - Leeds
At GBS (Global Banking School), we invest in our people and our students are at the heart of everything we do. Our mission is to change lives through education, and we take an inclusive approach to recruiting students, with an aim to widening access to higher education among groups currently under-represented in the sector.
We are proud to be a certified ‘Great Place To Work’ and have achieved outstanding results for the third year running in the National Student Survey, with an incredible 91% overall satisfaction rating in 2022.
The purpose of this role is to oversee the timely collections of overdue tuition fees from self-funding students and partner universities. To proactively manage the debtors’ ledger and reduce the number of overdue accounts.
Main Responsibilities
- Chase self-funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time
- Chase students with declined tuition fees, encourage them to self-fund and negotiate a suitable payment plan
- Assist students in resolving their queries by liaising to the Student Finance Team, Programme Administrators and other relevant departments
- Ensure the accuracy of the notes in the spreadsheet in a timely manner
- Upload and update data to the relevant systems
- Follow-up and monitor the payments expected to be received
- Monitor and reconcile payments with partner universities
- Monitor the debtors’ report and escalate any issues of non-payment to the Debt Collection Manager
- Other duties required by the manager
Requirements
- Dynamic, enthusiastic, self-motivated and disciplined individual with good communication, listening and organizational skills
- Willing to be trained/coached and adaptable to change
- Computer Literacy (particularly Microsoft Office applications)
- Finance/Credit Control/Education background is desirable but not essential
- Strong Excel Skills
- Good at Problem Solving
- Ability to think outside the box
Other Information
The Debt Collection Officer will also be expected to demonstrate their commitment:
- to GBS values and regulations, including equal opportunities policy.
- the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
- to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
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