Debt Recovery Assistant

Location: Norwich, Norfolk

Role title: Debt Recovery Assistant

Salary: £23,000 Salary + OTE Bonus

Working Hours: Monday - Friday from 8am - 5pm

About Us:

Join one of the fastest growing UK tech companies! Epos Now offers a market leading product and an award winning brand, there has never been a more exciting time to join our driven team.

We’re looking for an ambitious Debt Recovery Assistant to join our existing team who operate with customers all over Europe, United States and Australia.

Epos Now is a cutting-edge cloud based business operating within the payments and POS space empowered by a global workforce supporting consumers across over 71 countries. Our passion continues to deliver exponential growth, as we continue to deliver our vision “to make Commerce accessible for everyone".

Role Overview:

• Maintain high debtor contact rates through persistent efforts via phone calls, letters, and emails.
• Ensure promise-to-pay fulfillment and optimize average collection periods.
• Maximize recovery rates and minimize debt write-off rates.
• Address disputes promptly and achieve satisfactory resolution rates.
• Prioritize post-collection customer retention efforts.
• Uphold compliance and data integrity standards.
• Conduct regular data cleansing in Salesforce and maintain accurate records.
• Chase debt collection cases and conduct thorough investigations.
• Update churn reports and complete vulnerability reviews.
• Facilitate payment plans as required.
• Provide support with insolvency forms and submit Debt Recovery investigations.
Accurately allocate payments in accounting software and Salesforce.

Requirements:

• Experience using Salesforce (Desirable)
• Experience with credit control or debt collection (Desirable)
• Experience working within a call centre environment (Essential)
• Demonstrated work experience with high call volumes (Desirable)
• Proficient with platforms such as Google Suite and Excel (Essential)
• Motivated individual looking for a long-term career path
• Empathetic nature
Proactive and confident!

How to Apply:

As interviews will be starting soon and you don’t want to miss out! After successful screening with RecruitmentJunky, there is a 2 stage interview process.