Debt Resolution Specialist – Business

Description

Reports to: Debt Enforcement Manager
Location: Leicester Office, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week or Part Time Considered. Flexible working option after probation
Salary: £25,000 Basic plus £5,000 Bonus rising to £35,000 after 12 months for exceptional performers*

We’re going places and you can too! We’re one of the UK’s most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We’ve achieved a great deal already and we have even bigger plans.

Its exciting times and due to further expansion, we’re now looking for super talented and ambitious individuals to join our rapidly growing business and play a core role in in the next phase of our expansion.

You’ll be responsible for ensuring we apply the right solution to business customers in debt in a timely and highly effective manner. You will take proactive action to prevent customers getting into arrears in the first place, avoid them getting further into arrears and help them become debt free as quickly but sustainably as possible.

As a Debt Resolution Specialist in at YU energy you will have a crucial role in assisting our business customers in resolving their outstanding debts while maintaining positive relationships. You will work closely with consumers to understand their financial situations and develop effective strategies for Debt Resolution. Your ability to communicate persuasively, negotiate effective payment arrangements, and provide financial solutions will be essential in helping clients achieve financial stability.

If you are self-motivated and highly disciplined with an agile mentality and a ‘can-do’, solutions focused outlook on life, you could fit in well.

Positive, motivated people are the power behind our growth. We want people who are going to help us set the standard in the Energy Debt Recovery industry. If this sounds like you then you could be part of our success story.
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What We Need from Yü*
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Here’s a taste of what you’ll be doing:*

• Ensure debt cases are processed as efficiently as possible through our field debt enforcement process.
• Rectify any action/ issue that may risk postponing activity to stop further debt.
• Identifying and accelerating higher risk cases through the enforcement journey.
• Ensuring our external field partners capture accurate and factual information to enable quality decisions to be made on most appropriate Debt Resolution outcome.
• Liaison with our external and internal field debt and metering teams to ensure a cohesive and uniformed approach.
• Collecting overdue debts on the phone and negotiating payment arrangements with customers. Escalating poor potential outcomes to supervisors.
• Resolving queries both internally and externally around outstanding invoices.
• Preparing and providing accurate management information regarding own performance.

About Yü
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If you have what it takes you could be just what we’re looking for…*

• Proven experience in Debt Resolution, negotiation preferably within the energy sector.
• Strong negotiation, problem solving and decision-making skills.
• Resolving aged debt in accordance with company procedures.
• Ability to analyse energy bills and financial information to develop customized solutions.
• Love change – We think and do things differently, and not necessarily the way you may have done them before.
• Assertive not aggressive – you’ll be able to judge situations over the phone and build outstanding customer relationships.
• Intuitive – You’ll establish those customers in genuine payment difficulty versus those who may chose not to pay but have the ability to pay.
• Great communicator – Confident on the phone.
• Ambitious – you don’t just want another job, you want a career.
• Team player – you’re happy to help a fellow colleague.
• Motivated and Resilient – you have a can-do attitude and love to learn.
• Goal orientated – you love hitting and exceeding targets.
• Friendly – you’re always polite and speak to people with respect.
• Tenacious – You do what you say you’ll do and you’re a stickler for detail.
• Reliable – You can be depended upon.
• Energetic – You’re on top of your game, always ready for the day ahead.

Yü Come First
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We have a wide range of benefits for our employees including:*

• 24 days annual leave + bank holidays
• Day off on your birthday
• Learning and development opportunities
• Generous bonus scheme based on individual and team performance
• Annual leave purchase
• Training and development opportunities to Supervisory and Management positions
• Training and development opportunities to spend time in our sister business Yu Smart
• Employee perks and support
• Pension Plan
• Death in service and critical illness cover
• Recognition and reward
• Modern stylish working environment
• *£5k bonus PA eligibility starts after successful competition of probation period, and successful completion of OKPI's. Eligibility for £35k starts after 12 months and includes basic and enhanced bonus scheme and is for exceptional performance in results including debt recovery, compliance, quality and customer experience*

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed
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About Yü Group*
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

Job Types: Full-time, Permanent

Salary: £25,000.00 per year