Delivery Coordinator

About Us

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford, of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why all of us across our global organisation care deeply about reaching more people in more places, with world-class learning and research materials and services.

The English Language Teaching (ELT) Division is a global leader in the provision of multimedia English language teaching, learning and assessment materials. Operating globally, it reaches millions of teachers and students each year to support the development of English language proficiency. The Oxford Test of English is an online test for learners of English, the purpose of the test is to provide a valid, reliable, and flexible method of certificating.

About the Role

This is an exciting opportunity to join our English Language Teaching division as a Delivery Coordinator. Reporting into the Senior Delivery Manager, the role will be responsible for carrying out any activities related to the delivery of the Oxford Test of English, the Oxford Placement Test and any assessment product as advised by senior members of the team.

This varied operational role sits within a friendly and supportive team and is an ideal opportunity for a proactive individual with administrative experience to grow and enhance their skills.

Key responsibilities will include:

• Delivering an agreed set of operational processes within a timescale to ensure the timely delivery of products and sessions (monitoring freelancer’s marking, dealing with internal or external queries, quality assurance checks).
• Loading digital content and assets into the appropriate output format.
• Coordinating the administrative processes associated with freelancers: recruitment, training, payments and performance.
• Processing Oxford Test of English Test Centre applications.
• Overseeing the scheduling of inspections for all Oxford Test of English Test Centres.
• Liaising with Customer Support teams to provide operational support to Test Centres worldwide.
• Ensuring systems, databases and workflow documents are maintained and improved when required.
• Providing reports on the status of operational activities.
• Identifying continuous improvement opportunities and assisting with introduction of new work processes.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. 

About You

If you have a strong attention to detail, are well-organised and can work autonomously when needed, and if you are looking for a new challenge in a supportive and innovative team, then this opportunity will interest you. 

The successful candidate will demonstrate the following skills and experiences:

Essential

• Experience working in a busy, fast-paced environment.
• Comfortable using a range of software (i.e. Microsoft suite – Word, Excel, Teams) and systems, with an interest in further developing knowledge/skills here.
• Strong attention to detail.
• Strong organisational skills.
• Ability to prioritise effectively.
• Excellent communication skills.
• Target driven.

Desirable

• Experience of the English Language Teaching (ELT) context.
• Experience or understanding of working in an operational function.
• Experience of working in a customer-facing role.
• Experience of working in a matrix structure.
• Experience of working with people from diverse backgrounds.
• Experience of product testing ahead of launch of new products to market.
• Experience in the content production workflow.

Benefits

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. 

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. 

Please see our Rewards and Recognition page for more information.

Queries

Please contact cynthia.yue@oup.com with any queries relating to this role.

Please note this advert may be removed before the advertised end date, so we encourage you to apply as soon as possible.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.