Dental Practice Manager

The merger between Portman Dental Care and Dentex brings together two of the UK’s leading providers of private-focused dental care with shared values based on community, integrity and dedication to clinical freedom. Both companies celebrate the individuality of our practices and their teams and our shared focus remains on putting people first; this means exceptional care for our patients, industry-leading support for our practices and access to the best professional opportunities. Together we are one of the largest dental group’s in the UK, operating over 350 UK practices, with more than 4,000 members in our community, providing for more than 1.5 million patients annually across the UK, Ireland and Benelux. Scaling together the strength of our businesses will enable us to continuously invest in building excellence in customer service and support to our practices and teams. Our ambition is to become the dental partner of choice and undisputed leader in high-quality dental care.

What the role involves

• Build the vision and brand message for the practice, and deliver outstanding customer service experiences
• Lead a dedicated team with the day to day running and management of the practice, both clinical and non clinical
• Achieve key deliverables including business growth targets, managing budgets (including profit and loss) and all operational aspects
• Excellent working relationships with clinicians, Dentex support centre, suppliers, and NHS contractors
• Recruitment, onboarding and people management of practice staff such as identifying staff development and training needs
• Regular team meetings and staff performance reviews
• Provide support and direction to enhance performance, skills, and knowledge of practice staff
• Maintenance and marketing of the practice within set budgets
• Day to day management of CQC activities
• Competent in health and safety management, and dental compliance
• Ad hoc receptionist and nursing duties, GDC registered
• Any other ad hoc responsibilities as reasonably requested

What we need from you:

• Strong business and team leader
• Commercially astute; sales, target and KPI driven
• Excellent communication skills
• To listen, be understanding and empathic at all times
• Strong clinical and interpersonal skills, keeping patient satisfaction in mind
• Friendly and welcoming manner
• Teamwork orientated with an enthusiastic attitude
• GDC registered
• CQC registered (Training provided for those who aren't)
• Excellent knowledge of CQC and compliance
• Proficient user of the requisite dental software and Microsoft package

Benefits

• Auto enrol pension scheme
• 24/7 access to free Employee Assistance Programme
• 20 day holiday allowance plus bank holidays (pro rata)
• Dental allowance
• Eye care vouchers for VDU users
• Regular in house professional development sessions acceptable to the GDC
• Career opportunities across the Dentex Health group
• Techscheme, the option to buy tech through salary sacrifice!
• My Healthy discounts - get discounts on Gyms and online retailer