Dental Receptionist/Administrator

Band 3
Job summary
Do you want to make a difference?
If you are well organised, able to prioritise and work on your own initiative without direct supervision, but also enjoys working as part of a team to provide excellent patient care, then we look forward to hearing from you.
The Special Care Dental Service is part of a countywide service providing NHS Dental treatment to patients on referral. We have clinics across the county, operating Mondays to Fridays, 08:30am to 4:30pm
This position offers a wide variety of administration duties and the opportunity to extend your knowledge of the administration side of the Special Care Dental Service. You will need to be competent in using information technology. A dental software package is used in our clinics and full training will be given.
Previous dental or medical reception/administration experience would be an advantage.
The successful applicant will be based at the Jubilee Dental Centre within the St Richards Hospital in Chichester. This is a three day post that must include Thursday, Friday and one other day (which can be discussed at interview). The successful applicant may also occasionally be required to cover leave or absence at the Worthing Special Care Dental Centre.
Interviews will be held at the Jubilee Dental Centre, in St Richards Hospital
For further details or to arrange an informal visit, contact:
Joshua Quach, Senior Dental Therapist - 07557 674417 or joshua.quach@nhs.net
Main duties of the job
Organise, plan and prioritise workload. Operate a telephone system answering queries, taking messages and making appointments in a professional manner.Provide a high level of administrative and clerical support to clinicians and the dental teamArrange team meetings, facilitate them, minute taking then circulate to all concerned.Process mail arriving by post, internal mail and e-mail, following correct procedure for these items.Ordering Stationary products to ensure supplies are kept fully stocked for the clinic.Patient records to be maintained accurately and stored in accordance with the data protection act.Process the invoice and purchase orders for the clinic returning them to HQ on a regular basis.prepare patient notes paying particular attention to patients who may have outstanding balancesLiaise with the Dental Nurse to ensure any laboratory work is back in readiness for the patient's appointments.Ring all patients prior to their appointment to remind them to help reduce the number of Failed to Attends (FTA's).Keep a short notice cancellation list to hand to be able to fill any appointments that became available.process all patient referrals, including updating the patient status within the e:referral system adhering to the 18 week ruleNew patient waiting list to be kept up to date and reviewed on regular basis, ensuring waiting time standards are adhered to.
About us
Special Care Dental Services prides itself in providing an exceptional level of service to its service users and we are looking for a motivated and enthusiastic person who is able to work, learn and actively contribute within our team. You must have excellent interpersonal skills and be committed to providing the highest levels of service to customers.
If you are looking for a challenge and want to join a dynamic team in a friendly and pro-active Trust then this is the role for you.
Job description
Job responsibilities
To be the first point of contact providing a professional patient liaison service.
See attached Job Description and Person Specification
Person Specification
Skills & Knowledge
Essential

• Ability to prioritise workload
• Good numeracy and literacy skills

Desirable

• Ability to handle conflict and difficult situations

Qualifications
Essential

• Evidence of a range of administration competencies

Desirable

• NVQ Level 3 in customer service or administration or equivalent

Experience
Essential

• Experience of a front of house position dealing with the general public
• Dealing with sensitive & confidential situations

Desirable

• Experience of managing a patient booking system/SEMA
• Cash Handling
• Experience of dentistry

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
Jubilee Dental Centre
St Richards Hospital, Spitalfield Lane,
Chichester
PO19 6SE
Employer's website
https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)