Deployment Analyst

Role OVO-View

Team: Forecast & Planning

Salary banding: GBP32,000 - GBP36,000

Experience: Mid-level

Working pattern:Full-Time

Reporting to: Planning Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Ownership, Accuracy, Skilled

Top 3 qualities for this role: Communication, Organisation, Resilience

Where you'll work:

At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

This role in a nutshell:

Your core purpose will be to build optimal intraday resourcing schedules including all planned activities, enabling the efficient utilization of staff to meet service levels, balancing customer and colleagues needs.

As a key member of the Forecasting and Planning team, responsibilities will include the delivery of optimal intraday scheduling of activities, supporting our operational teams and business strategy to provide exceptional service to our customers.

Working closely with colleagues across the business, you will ensure we have the most up to date and accurate information in our plans. Supporting the day to day operational build and management of short term intra- day Supply & Demand plans, and aiding the delivery of robust end to end planning solutions, that will enable the successful delivery of Ovo's business objectives .

Your key outcomes will be:

• To ensure all outputs are delivered on time aligning to the planning cycle
• Build intraday schedules & deviations based on agreed shift/contract portfolio, along with scheduling of planned activities.
• To undertake analysis of operational metrics performance (Demand, AHT, Shrinkage) using trend and other data to produce accurate insight, projections and prognosis
• Production of weekly resource builds, outputs and delivery to key stakeholders, providing insight and recommendations to support delivery of service levels and targets.
• Release of Overtime, Toil and Annual Leave allocation
• Conduct administration tasks to ensure our platforms are kept up to date, aligning to current organisational design and individual's attendance patterns.
• To carefully assess Supply requirements building in house & OSP resourcing plans that support targeted outcomes and estate design principles
• To ensure that staffing shifts meet required ToD demand arrival patterns, with robust shift alignment in place that secures delivery of of operational SLAs intraday
• Build and maintain accurate historical records
• To support the Planning Manager in articulating drivers to any variances to the plan for the short term planning projections
• To deliver tactical intraday forecasts, aligned to the strategic forecasts. Preparing these for use for internal resource deployment, and shared with OSP partners for scheduling and planning purposes as per planning cycle requirements.
• Management of shift portfolio and COH/COA processes, providing recommendations to support optimal delivery of SLA's and business strategy.
• Support standardisation across the F&P Team, for all systems, processes and procedures
• Take a proactive approach on all business tasks to support the Management Team
• Support and guide the wider team to ensure core priorities are consistently delivered
• Ensure that all planning, forecasting, resourcing models, WFM platform and processes are kept up to date to maintain rigor.
• Carry out any other tasks or duties as required by our senior management team

You'll be a successful Deployment Analyst here at OVO if you

• Have experience managing in a matrix environment across large scale teams.
• Have experience with WFM Platforms (ideally Genesys)
• Have a track record of delivering outstanding performance, demonstrating strong attention to detail and keen to learn.
• Be able to manage change and departmental growth with demonstrable experience in improving performance by introducing more efficient working as well as delivering a great environment to work in.

Let's talk about what's in it for you

We'll pay you between GBP32,000 and GBP36,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.
Here's a taster of what's on offer:

For starters, you'll get 34 days of holiday (including bank holidays).
For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home
Get up to GBP300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans
Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing

We'd be thrilled if you tick off all our boxes yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible