Deputy Head Of Student Enquiries And Enrolment Team (Operations Manager)

FTE: 1.0 FTE (working 37 hours per week) Salary: UH8 £44,263 pa to £46,974 pa with potential to progress to £56,021 pa by annual increments on achieving designated skills and experience Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year Location: College Lane and de Havilland campuses, Hatfield (with the potential or some hybrid working around business needs) The Deputy Head ofStudent Enquiries and Enrolment Team (Operations Manager) is responsible for overseeing the operations of both the Student Enquiries and Student Enrolment teams who together form the Student Enquiries and Enrolment Team (SEET). Main duties and responsibilities The Deputy Head ofStudent Enquiries and Enrolment Team (Operations Manager) will be responsible for ensuring the day-to-day operations of both teams delivers an effective, professional, and student-focussed experience for students and stakeholders. This will require close working relationships with Team Leaders and their Deputies as well as positive, collegiate working relationships with peers within and across the Student Administration Service, Academic Registry, and the wider University. As the service continues its transformational change journey, the Deputy Head will support the implementation of a range of service improvement projects and plan and deliver a range of quality assurance activity to monitor and measure progress of continuous improvement. The role will devise and implement strategies to continually improve data quality and be responsible for devolved budget monitoring, including that of seasonal staff and equipment budgets. Skills and experience required You will have administrative experience in a large, dynamic organisation, proven experience of managing a large team and experience of delivering training or presenting information to staff at a variety of levels. Excellent IT skills, including the use of Office 365 products, record databases and collaboration/ conferencing tools and proven experience of managing budgets are essential for this role. You will have the ability to work using own initiative, under pressure and to tight deadlines as well as excellent organisational and implementation skills with the ability to take decisions under delegated authority. Qualifications required Educated with a minimum of a degree or hold equivalent professional qualifications or have significant and relevant professional work experience Hybrid working When on campus working location will principally be based on the College Lane and de Havilland Hatfield campuses. Remote working is applicable depending upon service needs and associated demands. The demands of the role will require on-campus working during key periods of the academic year (including Semester A and B registration & start of term). Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification. We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made. Contact Details/Informal Enquiries: Katharine Outhwaite (Head ofStudent Enquiries and Enrolment Team) via k.outhwaite@herts.ac.uk Closing Date: 12 February 2024 Interview Date: TBC