Address
Form of workJob Description
Permanent, Full Time (37 hours per week), 52 Weeks per annum
Salary: from £42,222 to £45,416 per annum depending on qualifications and experience
We are seeking to recruit a Deputy IT Services Manager. This is a new role that has been created in response to the growth of the College and due to the increasing demand and reliance on information technology. As an institution we take great pride and care in the delivery of excellence in education, and our support services are integral to this aim.
Recently rated outstanding again, Hills Road Sixth Form College continues to enjoy a strong national reputation for excellence in education. In part, this is because we continually review and refine our practice to enhance the experiences of our students and staff, for example, through our collaborative evidence-based approach to professional development. We also appreciate that academic success requires a happy, healthy and caring community, so our coaching culture ensures that the wellbeing of our students and staff is at the heart of all we do.
We offer a wide range of competitive benefits including a generous pension scheme, free use of the College sporting facilities, free on-site parking, cycle to work scheme, discounted local train travel, as well as discounts on all our Adult Education courses.
Closing date: Monday 29th January 2024 at 9.00am
Interviews:Monday 5th February 2024
The College is committed to safeguarding and promoting the welfare of its students and staff and expects all members of the College community, volunteers and visitors to share this commitment. The College actively promotes equality and diversity and welcomes applications from all sections of the community.
Information for applicantsThis is a distinct and exciting opportunity; the Deputy IT Services Manager is responsible for supporting the IT Services Manager in the overall management and operation of the IT infrastructure. This role involves a significant focus on project management, digital safeguarding, and stepping up to lead in the absence of the IT Services Manager.
You will join a team of two experienced IT Services Senior Engineers, an IT Services Engineer, and our IT Services Manager.
Providing the very best student and staff experience is at the heart of our IT service, and we support both academic and administrative users (approximately 450 staff and 2700 students).
This is an exciting time to be joining the College in an IT role. We have plans to further grow the digital capability of our staff and students in teaching and learning activities. The Deputy IT Services Manager will play an integral role in ensuring our IT infrastructure continues to support the needs of staff and students and provide technical advice to help us realise our goals in relation to digital teaching & learning.
We are a Microsoft Campus (A3 license). We moved to 365 many years ago and it is fully embedded in all services. OneDrive and SharePoint are the primary document and resource areas for all academic and business teams. We are extensive users of 365 Teams and many of our core business services are cloud based external contracts, e.g. finance, HR, payroll.
Over recent years the College has invested in substantial upgrades to our systems. We have a Hyper-V virtualised server environment (50 servers), fully redundant twin internet services connecting to two Fortinet firewalls and twin HP core switches. We have a fully mirrored failover for the Hyper-V service delivered from separate physical locations (on site). We also recently installed IP telephony (2019) and new full site Wi-Fi (2021) (connected to Eduroam). In 2018 we renewed all our networking switches to full lifetime warranty HP hardware.
The onsite environment hosts our MIS system which is used extensively by all staff and students (ProSolution/SQL). The MIS service is delivered by a separate dedicated team who share an office location with the IT Services team.
All teachers, tutors and some key support staff use College laptops on NetMotion always on VPN.
Across the estate we have approximately 550 fixed PCs, 250 Windows laptops, Mac suites for Music students, and some managed iPads.
The post reports to the IT Services Manager.
The salary for the post is within the range Point 28 31 range (£42,222 - £45,406) dependent on experience.
The hours are 37 per week. Holidays are 24 working days per annum plus bank holidays. Flexible and some remote working is available.
Providing secure in-house expertise across all our core IT Service technologies (networking, virtualisation, Wi-Fi, etc.). Regularly assessing risk and seeking opportunities for improvement.
To support our technical digital safeguard provision in relation to the KCSIE legislation
To lead on specific technical projects as directed by the IT Services Manager
To monitor, manage and record actions for the annual IT resilience cycle
To lead on the Cyber Essentials annual certification
Participate in professional networking to inform technical development e.g., via JISC, local IT Service managers groups and other forums.
To contribute to curriculum digital strategy and innovation groups, as required, advising on how best to maintain and grow our IT infrastructure to meet the needs of the College, its staff and students.
To support the team on a day-to-day basis (IT engineers and reprographics staff), and lead in the absence of the IT Services Manager.
Providing stretch, challenge, mentoring and growth opportunities for the IT engineers.
To act as a mentor to the IT Engineer, overseeing training and development.
To assist with the prioritisation, delegation, and management of workflow, delivered through projects (of varying size and complexity) and the IT support ticket service.
To assist with high level strategic development, participating in regular technical discussion in relation to the continually evolving IT environment.
To assist with managing contracts and support for appropriate services (e.g., firewall, telephony, 365).
To support ongoing operational delivery of the College Access Control system (see special project Appendix)
Technical responsibilitiesEnsure system security is maintained through careful adherence to College procedures and policies including logical control of network infrastructure, configuration and security.
Carry out periodic risk assessments and initiate risk control strategies
Carry out regular IT audits to discover areas of weaknesses and strengthen them
Install and configure hardware and software in the College to agreed schedules.
Monitor, diagnose and repair faults to hardware and software within the College in conjunction with the IT Services team.
Ensure routine activities and maintenance (e.g. backups) take place in line with operating procedures and related Policies.
Assist with effective deployment of Active Directory, group policy, departmental software deployment, including MSIs.
Document systems, both technically and for the user community.
TrainingAccess appropriate CPD to ensure skill set is kept up to date.
Contribute to wider staff training and development relating to new technology implementations.
MiscellaneousUndertake any special tasks that may be required from time to time.
IT Services On-call arrangements and variable hoursAll IT Services contracts include an On-call Service Level Agreement to support Business Continuity and Disaster Recovery situation.
IT staff will also be required to work one or two evenings per year to provide support for student open evenings.
At other times IT staff may be required to support core services, for example IT support for public exams. If this results in additional hours, then this should be planned for and taken account of via TOIL e.g. with later starts to days.
Standard notice periodThe standard notice period for all IT Services staff is 3 months
Accountabilities that relate to all staff at the CollegeTo demonstrate behaviour and values consistent with the person specification for this role
To promote equality of opportunity in accordance with the Colleges Single Equality Scheme
To maintain high standards of attendance and punctuality
To have proper and professional regard for the ethos, policies and practices of the College
Special project Appendix Access Control system responsibilitiesInstall and configure access control hardware and software components, including swipe card readers, turnstiles, secure doors, and associated network infrastructure.
Ensure the proper integration of the access control system with other security and IT systems, such as CCTV cameras and alarm systems.
Collaborate with other departments, such as Estates and IS, to ensure the seamless operation of the access control system and its alignment with the College's objectives.
System Maintenance and Troubleshooting:Perform routine maintenance tasks, such as software updates, firmware upgrades, and hardware inspections, to ensure the system's reliability and security.
Diagnose and troubleshoot issues with the access control system promptly, minimizing downtime and disruptions to campus operations.
User Management and Access Permissions:Manage user accounts and access permissions within the system, including adding, modifying, or revoking access for students, staff, and authorised personnel.
Maintain accurate records of user access, permissions, and activity, ensuring compliance with data protection regulations.
Security and Compliance Monitoring:Monitor the access control system for security breaches, unusual activities, and potential vulnerabilities.
Implement security best practices, such as regular audits and compliance checks, to safeguard sensitive data and ensure adherence to relevant regulations, such as the General Data Protection Regulation (GDPR).
Emergency Response and Reporting:Develop and implement emergency response protocols in case of system failures, security breaches, or other critical incidents.
Generate reports and logs related to system performance, incidents, and access activity, providing timely updates to College leadership and relevant authorities when necessarycomplete the Hills Road Sixth Form College application form
complete the equality and diversity monitoring form
write a supporting letter of application
supply a brief CV
The completed application form and supporting letter of application should be submitted via email to HR. All documents should be submitted by 9.00am on Monday 29th January 2024.
Please note that applications received after the closing date may not be eligible for consideration. If Human Resources have not contacted you by Monday 5th February 2024, then unfortunately your application has not been successful.
Interviews will be held on Monday 5th February 2024.Hills Road Sixth Form College will base its decision as to whether to invite you for interview solely on the details provided on your application and how well they match the criteria for this post.
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment.The successful candidate therefore must be able to demonstrate their right to work during the recruitment process.
Hills Road Sixth Form College is committed to ensuring equal opportunities in all aspects of employment and selects staff on merit, irrespective of race, religion, sex, disability or age. You are not obliged to complete the equal opportunities monitoring form, but any information given will help us to monitor the effectiveness of our equality and diversity policy.
If you have a disability, you are invited to request any special arrangements you may require for interview, or any adjustments you may anticipate would be needed in your working arrangements, by contacting the Human Resources Team
Thank you for your interest in this post and in the College. We do hope that you will decide to apply, and we should like to thank you in advance for taking the time and trouble to do so.
